Step 1: Log into your ACCOUNT, if you have not created one go to the ORDERS & RETURNS section under MY ACCOUNT and follow the procedure.
Select the order > Select the items you would like to return and confirm > Wait for the return confirmation e-mail and follow the instructions.
Step 2: Print the e-mail confirmation and include it in the return parcel.
Step 3: Pack the product carefully, if possible using the same box you received it in. The goods must be returned intact, complete with all accessories and original tags (otherwise, we might reject the return or only issue a partial refund). For more information, see our T&C.
PLEASE NOTE - VERY IMPORTANT: For non-EU countries, please contact our Consumer Care Team to receive the proforma invoice for Customs that must be included with the shipment.
- Print the Proforma invoice
- Choose the courier you prefer.
- On the Proforma invoice fill the following blank fields: Carrier + AWB + Gross Weight + Volume + Signature.
- Attach the Proforma invoice and the original invoice to the shipment.
- Send your return to our warehouse that will be on the email confirmation.
- Email us back info regarding the chosen courier and the tracking number for your return in order to keep track of the shipment.
If the return is sent without the correct proforma invoice or with a proforma invoice containing wrong or missing information, Customs will probably reject the shipment, the goods will not be released and the products will be shipped back – at your cost.
We remind you that the product returned must respect our Terms&Conditions: unworn, unused and returned with its original packaging, if available.
Shipping costs to return the product are at customer’s expense.
Once product is received, the Return will be processed in our system. As per our Terms&Conditions, refund will be processed within 14 business days.
If you do not include the email confirmation we are not able to match it back to you and delays will occour.
Goods in transit are your responsibility until signed for at our warehouse we accept no liability for your chosen courier therefore we recommend a trackable, signed for and insured service.