ECOMMERCE FAQ

Any of the items from the Dainese/AGV product lines that are available at the time of purchase.

The site is updated every day and shows the availability of the products available at dainese.com.

If an item is available it can be purchased immediately once it has been added to your shopping cart

Orders are processed from Monday to Thursday from 08.00 to 17.00 and on Fridays from 08.00 to 13.00 (CET). During these times, Dainese will process orders within 2 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

Dainese uses courier company DHL all over the world. For shippings to Russia, the courier is SDA.

When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your account so that you can monitor the progress of your delivery at any time on the courier's site.

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on “Apply Coupon” button and the cart will be automatically updated.

You can pay for orders using the methods shown on the website (Credit card, Paypal, Bank Transfer).

Yes. If payment is to be made by bank transfer, the customer must specify the Swift and IBAN codes given in the confirmation of order, as well as the order number.

If payment is made by bank transfer, delivery times will be longer as we have to wait from 3 to 7 days for the funds to be cleared. Orders involving payment by bank transfer will only be dispatched once payment has been cleared.

No - Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.

All deliveries leave from our distribution centre in Vicenza, Italy.

Orders are processed from Monday to Thursday from 08.00 to 17.00 and on Friday from 08.00 to 13.00 (CET). On such days, Dainese will process orders within 5 working days from the payment reception. Orders received over the weekend or on public holidays* will be processed the next working day.

*Italian public holidays are on:

• 1-6 January
• Easter and Easter Monday
• 25 April
• 1 May
• 2 June
• 15 August
• 1 November
• 8 December
• 24-25-26 December

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

All deliveries leave from our distribution centre in Vicenza, Italy.

Orders are processed from Monday to Thursday from 08.00 to 17.00 and on Friday from 08.00 to 13.00 (CET). On such days, Dainese will process orders within 2 working days from the payment reception.

The courier delivers in 5 working days in Europe amd the rest of the world, except for particularly remote locations.

Delivery times can be affected by bad weather, strikes or other unforeseen events which Dainese cannot predict.

Please note that:

• Items cannot be sent to post box addresses
• All deliveries must be signed for
• If payment is made by bank transfer, delivery times will be longer as we have to wait from 3 to 7 days for the funds to be cleared. Orders involving payment by bank transfer will only be dispatched once payment has been cleared.

Dainese uses courier company DHL all over the world. For shippings to Russia, the courier is SDA

As soon as your package is ready for shipping, you will be sent an e-mail which shows the courier's name and the tracking number.

Click here to track your shipment.

All Dainese products are guaranteed for one year from date of purchase.

The complete list of products covered by the conventional Dainese warranty is:

You will need to register with the website dainese.com or access your account, if already registered.

From your user profile, click on the "Conventional Warranty" tab and enter all data relating to the product for which you wish to activate the warranty. You can also upload a copy of your receipt of purchase.

Dainese must be informed of any non-conformity of Products purchased on-line (including non-conformity of a Product as a result of damages suffered during transport) within 2 (two) months of discovery (terms established by the Consumer Code); please do so by completing the ON-LINE RETURN form (available from the personal account or which can be requested by e-mailing dstoreonline@dainese.com). The Client must attach this when returning the non-compliant Product.

Dainese (or, in accordance with paragraph 12.4 below, the latter's foreign subsidiaries) will contact the Client to organise the courier collection of the non-compliant Product and handle the following stages on behalf of the Seller, at no expense to the Client, restoring the Product's conformity by repairing/replacing it or reducing the price accordingly, through to terminating the on-line sales contract and refunding the price paid.

The time required to repair or replace the Product will depend exclusively on the policies of the individual manufacturers. No damages can be claimed from the Seller or Dainese for any delays in making the repair or replacement.

For claims relating to products purchased from an official Dainese retailer or a website other than dainese.com, please contact the retailer/website where the purchase was made, directly.

Registered Users: Within 30 (thirty) working days from receipt of the item, enter the “Return request” section of your account on dainese.com and click on “Request for a new return”.

Then fill in the mandatory fields:

1) Select the order and item/items you wish to return.
2) Reason for your return.

Once all details have been filled in, the confirmation form showing the data summary and the possibility of entering any comments shall be displayed.

You will also receive a confirmation email with a pdf form to be inserted into the package to be returned.

Unregistered Users: Within 30 (thirty) working days from receipt of the item, access the “Return request” page using your order code and your email and enter your details as described for the registered users.

Yes, by law the shipping expenses for the return of the item are to be paid by the Customer.

The address to send the return to is:

Dainese e-commerce 

Via dell'Economia, 91 

36100 Vicenza (VI) ITALY

To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. Dainese shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.

The item must be returned intact and carefully packaged in its original box, complete with every accessory.

The returns of goods bought from dainese.com cannot be returned to Dainese retailers but must be sent back in compliance with the above-mentioned instructions.

Our warehouse shall check the returned items as soon as we receive the returned goods and a return file shall be opened. A refund shall be issued within 20 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).

We don’t change sizes. The item in the wrong size must be returned and a new order must be placed.

Items in need of repairs can be taken to our Authorised Retailers, or to our own Dainese D-Stores (hereinafter together called "Points of Sale").

To know the location of the Point of Sale closest to you visit the "Store Locator" section of the www.dainese.com website.

The Point of Sale will initiate a repair procedure and, after the necessary technical assessment carried out by the Dainese Technical Support Centre, it will, if required, send the item directly to Dainese, keeping you updated on any possible repairs required, estimated costs, and time scales.

There are two types of warranties:

The legal conformity warranty which applies to all Dainese products purchased by the consumer in USA and Canada, lasts for 1 year from the date of purchase, and is provided by the Point of Sale that has actually sold the product.

The conventional warranty provided by Dainese as product manufacturer applies to some specific Dainese products, better detailed on the www.dainese.com. Its duration and extent are specific, and depend on the actual product.

First of all, it will be necessary to assess if there really is an actual defect or non conformity in the product and/or the materials used, or if the cause of the problem is improper use, failure to comply with the indications of the Information Note, normal wear and tear, or any other conditions generally not covered by the warranty.

For a technical assessment contact a Point of Sale, who will in turn directly contact the Dainese Technical Support Centre.

If the technical assessment points to an actual defect/non conformity in the product, and the product is still under warranty, depending on the extent of the problem, the item will be repaired or replaced.

In order to take advantage of the warranty, proof of purchase (receipt, or other similar document) must be presented to the Point of Sale together with the item being returned.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

If, on the other hand, the technical assessment shows the absence of any defects or non conformities, or if the warranty has expired, the standard repair procedure for items not covered by a warranty shall apply.

For some types of replacements, it is possible to avoid sending the items back to us.

In this case, simply ask the Point of Sale for a replacement. If a replacement item is not immediately available, the Point of Sale will order it from Dainese.

If the repair requires the direct intervention of the Dainese Technical Support Centre, the Point of Sale will take care of sending the item to the Centre using the standard item repair procedure described below.

The repair of the item depends on the extent of the damage suffered.

For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre.

If it seems possible to repair the item, the Dainese Technical Support Centre will produce an estimate for the repair. Once this has been accepted by you, the Point of Sale will send the item directly to the Dainese Technical Support Centre.

If, after a more in-depth assessment, it is concluded that the item cannot be repaired, or that the repair is not economically viable, no repair will be made and the item will be returned to the Point of Sale, who will be debited any shipping costs. Depending on your agreements with the Point of Sale, you may be asked to cover these costs.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

The repair of the item depends on the extent of the wear and tear damage.

For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre.

If it seems possible to repair the item, the Dainese Technical Support Centre will produce an estimate for the repair. Once this has been accepted by you, the Point of Sale will send the item directly to the Dainese Technical Support Centre.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

In case of very old items, it may be possible that Dainese will no longer have the original components to complete the repair. It is however possible to evaluate alternative solutions that may still be effective both on an aesthetic level and, most of all, on a functional point of view.

For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre.

Only if the remote assessment indicates that the repair may be possible in spite of the age of the item, the standard repair procedure described above will be initiated.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

We can only estimate average repair times for items within the European Community, as for the rest of the world there are too many unpredictable factors.

After saying that, barring unforeseen circumstances, in case of shipments from the EU, the item will reach the Dainese Technical Support Centre within 3 working days:

In case of warranty repair, to which priority is given, the average repair time is approximately 10 working days.In case of repair not covered by a warranty, the average repair time is approximately 20 working days.

To these, it will be necessary to add the time required for shipping the item back.

Dainese offers to his customers a dedicated communication channel at the following e-mail address: customercare@dainese.com

We remind you that the Dainese Technical Support Centre is closed during Italian national and religious holidays, over the Christmas period, and during the summer holidays, which normally coincide with the month of August of each year.

Points of Sales are always promptly informed on the exact dates when the Dainese Technical Support Centre is closed.