HELP

I would like to create an account with dainese.com, what do I have to do?

To register with dainese.com, click LOGIN at the top right of the screen then click on REGISTER. Once you have completed all the mandatory fields and clicked on SUBMIT, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process.

You can also register at the check-out stage: in this case a confirmation e-mail will not be needed. Simply click here to register.

Do I have to register to make a purchase?

No, you do not have to register to make a purchase at dainese.com. You can order all the items you want without having to create an account.

If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.

What are the benefits of registering?

Customer Reviews: Share your thoughts about your Dainese purchases. Assign a one- to five-star rating and write a review.

Email Updates: Get the scoop by signing up for specialized email updates. Whether you're interested in motorcycle, winter, mountain biking or sale items, we've got the email update for you. You can unsubscribe from our newsletters at any time by clicking Unsubscribe at the bottom of any email we've sent you.

Address Book: For a true time-saver, fill your address book with your family's and friends' addresses so that you never have to enter them again in the future.

Purchase History: If you've placed an order, you can determine its status, plus check on the order dates and order numbers for items you've purchased in the past.

Can I modify my personal data?

If you are already registered with dainese.com, you can modify your personal data from your personal area.

Can I recover my Password if I forget it?

If you have forgotten your password, click on "Forgot Your Password?" and enter your e-mail address. The system will send you a new password in an automated e-mail.

Want to close your account?

If you want to close your account at dainese.com, simply use the Contact Us Form HERE and ask to close your account.

This does not automatically remove you from the dainese.com. newsletter To unsubscribe from the newsletter, you need to click on the relevant link in the newsletter itself.

For all Canada Inquiries

Contact the Canada Consumer Care Team HERE

How can I unsubscribe my email?

Dainese has a company policy not to flood people with e-mail communications, but to give you periodic information so you can stay up to date about Dainese. We also use your e-mail address to confirm status, shipment of your order, and to respond to any on-line inquiries. If you want to unsubscribe or modify your subscription settings from Dainese email communications, click the unsubscribe button located at the bottom of each email. Your email will be unsubscribed within 10 days.

Why doesn't your site work with my browser?

We recommend using the latest version of Google Chrome, Microsoft Edge (preceded by Internet Explorer), Apple Safari or Mozilla Firefox. If you're using early versions of the browsers listed, we can't guarantee that all our site features will work correctly. You'll need to turn on cookies in your browser preferences too.

Do I need to turn on cookies in my web browser to shop the site?

Yes, Dainese.com cookies allow us to: Recognize you as a returning visitor, store and retrieve items in your shopping bag and in your wish list. Dainese is committed to continually improving your experience with our website. Cookies are an effective way to identify unique and anonymous visitors, and understand how they navigate our website. An anonymous visitor to our site remains anonymous in all cases. We do not attempt to identify visitors if they do not voluntarily register on our website or place an order. Cookies can't be used to retrieve personal data from your hard drive, install a virus, get your email address or obtain any information about who you are. We only use the information that we gather from the use of cookies to understand usage patterns, offer personalized features or to isolate problems experienced by visitors to our website. We do not use cookies for any other purpose.

How do I turn on cookies in my browser?

To turn on cookies and shop our site, follow the steps provided by your browser:
Google Chrome
Microsoft Edge (preceded by Internet Explorer)
Mozilla Firefox
Apple Safari
You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our website. Nor will we be able to recognize you as a signed-up user to allow you access to your account information

What items can I purchase online from dainese.com?

Any of the items from the Dainese/AGV product lines that are available at the time of purchase.

Product availability

The site is updated every day and shows the availability of the products available at dainese.com.

If an item is available it can be purchased immediately once it has been added to your shopping cart

What do I do if a product is not available?

You can sign up for the "Notify Me When Available" by entering your email address on the product detail page. You will get first priority and an email notification to purchase as soon as it is available and in stock.

I have ordered an item from dainese.com. When will it be sent?

Orders are processed from Monday to Thursday from 8.00AM to 5:00PM (PST) and on Fridays from 8.00AM to 1:00PM (PST). During these times, Dainese will process orders within 2-4 business working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

(*US public holidays are the New Yeart's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas)

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

How long will it take to receive my custom order?

Our custom orders cary and can take up to 6 weeks depending on the level of customization. Visit the CUSTOMWORKS link below for more information.

Can i get a price adjustment for items that are now on sale?

No, unfortunately we cannot adjust orders for any special promotions or sales. For the most up to date news, exlcusive offers and promotions sign up to our email newsletter list.

Do you offer price match?

No. We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. Please note you can return your order within the 30 day delay mentioned in our return policy. We apologize for any inconvenience.

Can i make changes or add to an order placed?

No, unfortunately we cannot make any changes to an order once placed online. Once an order is placed, it is processed the same day to ensure the fastest delivery. We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. Please note you can return your order within the 30 day window mentioned in our return policy. We apologize for any inconvenienceIf you wish to return, reach out to the Consumer Care Team here

Can i cancel my order after it is placed?

No, unfortunately we cannot cancel to an order once placed online. Once an order is placed, it is processed the same day to ensure the fastest delivery. We immediately start to process your order as soon as it is placed. There isn't a delay that allows us time to cancel or change orders once they are placed. If you wish to return, reach out to the Consumer Care Team here

Which courier service will deliver my order?

Dainese uses courier company DHL all over the world. For USA Dainese ships orders from mutiple warehouses, US warehouse ships via UPS and Italy warehouses ship via DHL Express. Please note that you may receive your order in multiple shipments depending on what warehouse your items are available at.

How do I track my order?

We will email you as items in your order ship, or if there are updates on the status of your order. If you have a Dainese.com account, sign in to your account. You'll see which purchases are on the way and get to the shipment tracking updates. If you don't have an account, find your order number & email address used to make the purchase then go to order information and enter it. CLICK HERE FOR ORDER STATUS

How can I check the status of my order?

If you have a Dainese.com account, sign in to your account. You'll see which purchases are on the way and get to the shipment tracking updates. If you don't have an account, find your order number and email address used to complete your order and CLICK HERE FOR ORDER STATUS

I have received a discount coupon to use online. How do I use it?

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on “Apply Coupon” button and the cart will be automatically updated.

How often does Dainese have sales events?

Please sign up and subscribe to our email list for the most up to date and exclusive access to all promotions.

What kinds of promotions do you offer?

Please sign up and subscribe to our email list for the most up to date and exclusive access to all promotions.

Are there any restrictions for promotions?

Promotions cannot be combined with any other offer or promo code. All promotions and codes exclude ALL sale and marked down products. Codes valid on full price merchandise only.

Does Dainese offer coupons?

We do not offer Dainese coupons for sales or discounts. However we do offer promotions on selected items. Visit Promotions Here

I'd like to place an order online, what are the methods of payment?

You can pay for orders using the methods shown on the website. We accept credit cards, PayPal and Affirm Financing.

Does Dainese accept international credit cards?

No, payment must be a US Bank or Card Issuer.

Will you charge sales tax on my order?

It depends where your order is being shipped. For specifics, see more info about sales tax. Visit sales tax info here

How is sales tax calculated?

The taxes charged to your credit card will reflect the applicable state and local sales taxes, as required by law regulations.

Is there a Tax-free service?

No - Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

In which countries do you deliver your products?

  • Andorra
  • Australia
  • Austria
  • Belgium
  • Bosnia ed Herzegovina
  • Brazil
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • Isle of Man
  • Italy
  • Japan
  • Kuwait
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • New Caledonia
  • Poland

 

  • Portugal
  • Romania
  • San Marino
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Arab Emirates
  • United Kingdom
  • United States
  • Vatican City

Shipping costs

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.

Shipping times

All deliveries leave from our distribution center in both Italy or California. Orders could be shipped in multiple packages if shipping from different warehouses depending on availabilty. Please note packages could arrive separately in multiple shipments.

Orders are processed from Monday to Thursday from 8am to 5pm and on Friday from 8am to 12noon (PST). On such days, Dainese will process orders within 2 working days from the payment reception. Orders received over the weekend or on public holidays* will be processed the next working day.

*Italian & USA public holidays are on:

  • 1-6 January
  • Easter and Easter Monday
  • 25 April
  • 1 May
  • Memorial Day
  • 2 June
  • 4 July (Fourth of July)
  • 15 August
  • Labor Day
  • 1 November
  • Thanksgiving Day
  • 8 December
  • 24-25-26 December

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

What should I do If I am having Shipping Delays/Issues?

Log in to your Dainese account Here for the most up to date order status and tracking number provided on either UPS or DHL. You can also contact Dainese Customer Care by filling out the Contact Us Form

Can I order & ship product internationally?

Dainese USA only offers shipping within the United States and its territories. If you are located outside of the United States, please click here to find your local Dainese destination

Can I Ship to a PO Box?

No, Dainese does not offer shipping to PO Boxes.

Can I Ship to an APO or Military Address location?

No, Dainese does not offer shipping to APO or Military Boxes.

What shipping courier is used for my tracking numbers?

Our products ship from multiple warehouses by either DHL or UPS. We ship products from our Italian warehouses via DHL Express , your tracking number will start with JJD. We also ship from our US warehouse via UPS, your tracking number will start with 1Z.

How much will it cost to ship my order?

All orders over $99 qualify for free shipping. Orders below the $99 threshold will have a $20 flat shipping charge. We do offer exclusive Free Shipping promotions throughout the year, so make sure you are subscribed to the Dainese email newsletter.

What do I do if I didn't receive a shipment?

Please contact Dainese Customer Care by filling out the Contact Us Form 

Can I Ship my order to someone else?

Yes, as long as the billing information matches your form of payment then orders can be delivered to alternative addresses. Please note that orders cannot be shipped internationally or to PO Boxes.

How long will my order take to arrive?

Orders process promptly within 2-4 days and generally take 5 - 7 business days for delivery. Delays can occur during holiday and promotional periods.

Do you offer expedited shipping options?

Expedited shipping options are not available at this time.

Delivery times

All deliveries leave from our distribution center in Italy or from our warehouse in California.

Orders are processed from Monday to Thursday from 8am to 5pm (PST) and on Friday from 8am to 1pm (PST). On such days, Dainese will process orders within 2-4 working days from the payment reception.

The courier delivers within 5-7 working days except for particularly remote locations.

Delivery times can be affected by bad weather, strikes or other unforeseen events which Dainese cannot predict.

Please note that:

  • Items cannot be sent to post box or APO addresses
  • All deliveries must be signed for, signature is required to protect against theft and fraud.
  • Dainese uses DHL for shipments from Italy and UPS for shipments from California.

Dainese uses DHL for shipments from Italy and UPS for shipments from California. 

How can I keep track of delivery?

You can check the status of your order by logging into your account.

If you don't have an account, please use your Order Number and Email here.

Which products are covered by the conventional Dainese warranty?

The complete list of products covered by the conventional Dainese warranty is:

COD MODEL  
1593970 STRADON D1 GORE-TEX® Gore-Tex® Jackets
1593961 D-EXPLORER GORE-TEX® Gore-Tex® Jackets
1593969 D-EXPLORER SHORT/TALL GORE-TEX® Gore-Tex® Jackets
1593971 RIDDER D1 GORE-TEX® Gore-Tex® Jackets
1593972 SANDSTORM GORE-TEX® Gore-Tex® Jackets
1593973 ADVISOR GORE-TEX® Gore-Tex® Jackets
1593977 NIAGARA D1 GORE-TEX® Gore-Tex® Jackets
1593976 ATLANTIK D1 GORE-TEX® Gore-Tex® Jackets
2593974 JADE GORE-TEX® LADY Gore-Tex® Jackets
2593978 ELEONORE D1 GORE-TEX® LADY Gore-Tex® Jackets
1593933 CONTINENTAL-2 GORE-TEX® Gore-Tex® Jackets
1593953 TALOS GORE-TEX® Gore-Tex® Jackets
1593954 STRADON GORE-TEX® Gore-Tex® Jackets
2593955 ZIMA GORE-TEX® LADY Gore-Tex® Jackets
1593956 RIDDER GORE-TEX® Gore-Tex® Jackets
1593957 CONCORDE GORE-TEX® Gore-Tex® Jackets
1593958 CARVE MASTER GORE-TEX® Gore-Tex® Jackets
1593959 ICE EVO GORE-TEX® Gore-Tex® Jackets
1593960 CARVE MASTER GORE-TEX® CONFORMATO Gore-Tex® Jackets
1614063 LONTAN D1 GORE-TEX® Gore-Tex® Pants
1614055 D-EXPLORER GORE-TEX® Gore-Tex® Pants
1614062 D-EXPLORER SHORT/TALL GORE-TEX® Gore-Tex® Pants
1614064 RIDDER D1 GORE-TEX® Gore-Tex® Pants
1614058 GALVESTONE D1 GORE-TEX® Gore-Tex® Pants
2614058 GALVESTONE D1 GORE-TEX® LADY Gore-Tex® Pants
1614039 NEW GALVESTONE GORE-TEX® Gore-Tex® Pants
2614039 NEW GALVESTONE GORE-TEX® LADY Gore-Tex® Pants
1614046 STREET TRACKER GORE-TEX® Gore-Tex® Pants
1614047 STREET TRACKER GORE-TEX® CONFORMATO Gore-Tex® Pants
1614050 TALOS GORE-TEX® Gore-Tex® Pants
1614051 LONTAN GORE-TEX® Gore-Tex® Pants
1614052 TRAVELGUARD GORE-TEX® Gore-Tex® Pants
1614053 CONVENT GORE-TEX® Gore-Tex® Pants
2614052 TRAVELGUARD GORE-TEX® LADY Gore-Tex® Pants
1614054 TRAVELGUARD GORE-TEX® CONFORMATO Gore-Tex® Pants
1875765 WAVE G1 Safety
1875766 WAVE G2 Safety
1875946 WAVE 1S AIR Safety
1875947 WAVE 11 AIR Safety
1875943 WAVE 12 AIR Safety
1875948 WAVE 13 AIR Safety
3879567 PERFORMANCE WAVE 2 Safety
3879568 PERFORMANCE WAVE 3 Safety
3879569 PERFORMANCE WAVE 4 Safety
1875952 PARASCHIENA WAVE 1S CON SCAPOLE Safety
1875953 PARASCHIENA WAVE 11 CON SCAPOLE Safety
1875941 PARASCHIENA WAVE 12 CON SCAPOLE Safety
1875954 PARASCHIENA WAVE 13 CON SCAPOLE Safety
3879591 PERFORMANCE WAVE 1 CON SCAPOLE Safety
3879592 PERFORMANCE WAVE 2 CON SCAPOLE Safety
3879593 PERFORMANCE WAVE 3 CON SCAPOLE Safety
3879594 PERFORMANCE WAVE 4 CON SCAPOLE Safety
1875942 THORAX PRO Safety
2875942 THORAX PRO LADY Safety
1875956 THORAX Safety
2875956 THORAX LADY Safety
1875957 THORAX WAVE PRO Safety
1875958 ARMOUR PRO Safety
1875973 JACKET WAVE PRO 1 Safety
1875959 JACKET WAVE PRO 2 Safety
1875974 JACKET WAVE PRO 3 Safety
1875975 JACKET W-T PRO 1 Safety
1875976 JACKET W-T PRO 2 Safety
1875977 JACKET W-T PRO 3 Safety
1875990 SHIELD AIR 7 LEVEL 2 Safety
1875991 SHIELD AIR 8 LEVEL 2 Safety
1875992 SHIELD AIR G1 LEVEL 2 Safety
1875993 SHIELD AIR G2 LEVEL 2 Safety
1876014 NEW BAP 2000/9 Safety
1876015 NEW BAP 2000/8 Safety
1876016 NEW BAP 2000/7 Safety
1876021 NEW BOY 5 Safety
1876023 HYBRID KNEE BRACE Safety
1876024 HYBRID IMPACT GUARD Safety
1876025 WAVE CHEST PRO Safety
1876042 MANIS 65 Safety
1876043 MANIS 55 Safety
1876031 MANIS 59 Safety
1876033 MANIS 49 Safety
1876034 MANIS 37 Safety
1876035 MANIS 29 Safety
1876037 GILET WAVE 1 Safety
1876038 GILET WAVE 2 Safety
1876039 GILET WAVE 3 Safety
1876040 CHEST L2 Safety
1876047 MANIS 55-T Safety
1876048 MANIS 59-T Safety
1876050 MANIS G1 Safety
1876051 MANIS G2 Safety
1876055 CITY GUARD Safety
1876059 KIT PROSHAPE KNEE Safety
1876060 LIGHT WAVE JACKET 1 Safety
1876053 LIGHT WAVE JACKET 2 Safety
1876061 LIGHT WAVE JACKET 3 Safety
1876062 MANIS JACKET 55 Safety
1876058 MANIS JACKET 59 Safety
1876063 MANIS JACKET 65 Safety
1876123 MANIS JACKET D1 55 Safety
1876124 MANIS JACKET D1 59 Safety
1876125 MANIS JACKET D1 65 Safety
1876119 LIGHT WAVE JACKET D1 1 Safety
1876120 LIGHT WAVE JACKET D1 2 Safety
1876121 LIGHT WAVE JACKET D1 3 Safety
2876071 LIGHT WAVE JACKET LADY 1 Safety
2876072 LIGHT WAVE JACKET LADY 2 Safety
1876080 SPORT GUARD Safety
1876122 CITY GUARD D1 Safety
1876090 BODY GUARD Safety
1876083 GILET MANIS 1 Safety
1876084 GILET MANIS 2 Safety
1876085 GILET MANIS 3 Safety
1876106 MANIS D1 49 Safety
1876107 MANIS D1 55 Safety
1876108 MANIS D1 59 Safety
1876109 MANIS D1 65 Safety
1876099 WAVE 1S D1 AIR Safety
1876100 WAVE 11 D1 AIR Safety
1876101 WAVE 12 D1 AIR Safety
1876102 WAVE 13 D1 AIR Safety
1876086 GILET SPINE S Safety
1876087 GILET SPINE 1 Safety
1876088 GILET SPINE 2 Safety
1876089 GILET SPINE 3 Safety
1876112 NEW BAP D1 2000/3 Safety
1876115 NEW BAP D1 2000/6 Safety
1876116 NEW BAP D1 2000/7 Safety
1876117 NEW BAP D1 2000/8 Safety
1876118 NEW BAP D1 2000/9 Safety
1876073 SPINE S Safety
1876074 SPINE 1 Safety
1876075 SPINE 2 Safety
1876076 SPINE 3 Safety
1876092 SPINE BOY 1 Safety
1876077 SPINE BOY 2 Safety
1876093 SPINE BOY 3 Safety
1876097 MANIS D1 G1 Safety
1876098 MANIS D1 G2 Safety
1876094 WAVE D1 G1 Safety
1876095 WAVE D1 G2 Safety
1876103 WAVE D1 23 BELT Safety
1876104 WAVE D1 38 BELT Safety
1876105 WAVE D1 42 BELT Safety
1875611 BELT TIGER Safety
1876091 HYBRID NECK BRACE EVO Safety
1876081 DOUBLE CHEST Safety
1876056 EASY FIT Safety
1876065 ELBOW V E1 Safety
1876066 KNEE V E1 Safety
1876069 KIT J E1 Safety
1876064 KIT E E1 Safety
2876082 KIT LADY E1 Safety
2876064 KIT E LADY E1 Safety
1876140 KIT ELBOW SLIDER Safety
1876133 KIT PRO-ARMOR ELBOW/KNEE Safety
1876134 KIT PRO-ARMOR SHOULDER Safety
1876141 KIT PRO-SHAPE SHOULDER Safety
1876057 KIT PRO-SHAPE HIPS Safety
1875944 KNEE SLIDERS B60D11 Safety
1875945 KNEE SLIDERS B64D50 Safety
1876068 HYBRID SHIRT E1 Safety
1876067 UNDERWEAR PRO-SHAPE PANT E1 Safety
1876011 UNDERWEAR PRO-SHAPE SHORT Safety
1876070 HARD SHORT E1 Safety
1875786 ZIP BELT Safety
2875786 ZIP BELT LADY Safety

How can I activate the warranty of a motorcycle protection or GORE-TEX® item of clothing from the Dainese Motorbike line?

You will need to register with the website dainese.com or access your account, if already registered.

From your user profile, click on the "Conventional Warranty" tab and enter all data relating to the product for which you wish to activate the warranty. You can also upload a copy of your receipt of purchase.

What should I do if my Dainese product is not compliant?

Dainese must be informed of any non-conformity of Products purchased on-line (including non-conformity of a Product as a result of damages suffered during transport) within 2 (two) months of discovery (terms established by the Consumer Code); please do so by completing the ON-LINE RETURN form (available from the personal account or which can be requested by e-mailing dstoreonline@dainese.com). The Client must attach this when returning the non-compliant Product.

Dainese (or, in accordance with paragraph 12.4 below, the latter's foreign subsidiaries) will contact the Client to organise the courier collection of the non-compliant Product and handle the following stages on behalf of the Seller, at no expense to the Client, restoring the Product's conformity by repairing/replacing it or reducing the price accordingly, through to terminating the on-line sales contract and refunding the price paid.

The time required to repair or replace the Product will depend exclusively on the policies of the individual manufacturers. No damages can be claimed from the Seller or Dainese for any delays in making the repair or replacement.

For claims relating to products purchased from an official Dainese retailer or a website other than dainese.com, please contact the retailer/website where the purchase was made, directly.

 

 

 

 

I received my order but I wish to return. What do I have to do?

If the Client is registered with the Website, he/she will have to express the desire to withdraw from the on-line contract of sale within 30 (thirty) days of the date on which he/she received the Product, by accessing his/her account on the RETURN SECTION “Orders” and by following the instructions that will appear after clicking on the “ORDER DETAILS” button.

If the Client is not registered with the Website, he/she will have to express the desire to withdraw from the on-line contract of sale within 30 (thirty) days of the date on which he/she received the Product, by accessing the RETURN SECTION of the website where he/she can insert his/her e-mail address and order number. Then follow the instructions:

What is Dainese's Return Policy?

At Dainese, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return your purchase within 30 DAYS of order receipt. You can return any products you have ordered online by going to one of our official Dainese flagship retail stores or by following the online return procedure by logging into your account. Returns are accepted up to 30 Days of receipt. Items must be returned NEW, intact, unused, complete with all accessories and original packaging/tags (*otherwise, we will reject & refuse the return and it will be sent back.) Returns are NOT ACCEPTED after the 30 day return window.

Can i exchange for another item?

No, unfortunately we do not offer exchanges. We recommed to file a RETURN and place a new order on the website for the item.

Do I have to pay for the return?

The return shipping label is provided if you are within the 30 days return window per our return policy.

Can I return an item bought from dainese.com to an authorized Dainese retail store?

Yes, you can return any products you have ordered online by going to one of our official Dainese flagship stores as long as you are within the 30 day return window. Returns are accepted up to 30 Days of receipt. Items must be returned NEW, intact, unused, complete with all accessories and original packaging/tags (*otherwise, we will reject & refuse.) Returns are accepted up to 30 Days of receipt. Items must be returned NEW, intact, unused, complete with all accessories and original packaging/tags (*otherwise, we will reject & refuse.) Click on this LINK to find your nearest Dainese store.

Can I return a custom product?

No, all custom orders are FINAL and are not eligible for returns.

What do I do if I don't know my order number?

If you don’t have your order number or you received the item as a gift, please contact Customer Service so we can help you to get the order number.

Can I return items I bought from a dealer?

No, we only accept returns and exchanges from products purchased directly from Dainese.com. Please contact the dealer where your item was purchased.

Can i return an AGV order on Dainese's website?

No, we only accept Dainese product. For all AGV orders & returns, please visit find orders to create your return online. Also please visit the AGV FAQ for more info

When shall I get my refund?

It takes 3 business days to process and credit all returns upon receipt of your returned item(s). Please note, it may take 5-10 business days for your return to arrive at our returns facility before it can be processed. Our warehouse shall check the returned items as soon as we receive the returned goods and a return file shall be opened. A refund shall be issued up to 2 weeks from receipt of the return and the Customer credit card, Paypal or Afirm account shall be credited (according to the payment method originally used).

How can I send my item for repair?

Items in need of repairs can be taken to our Authorised Retailers, or to our own Dainese D-Stores (hereinafter together called "Points of Sale").

To know the location of the Point of Sale closest to you visit the "Store Locator" section of the www.dainese.com website.

The Point of Sale will initiate a repair procedure and, after the necessary technical assessment carried out by the Dainese Technical Support Centre, it will, if required, send the item directly to Dainese, keeping you updated on any possible repairs required, estimated costs, and time scales.

What types of warranties cover Dainese products?

There are two types of warranties:

The legal conformity warranty which applies to all Dainese products purchased by the consumer and is provided by the Point of Sale that has actually sold the product.

The conventional warranty provided by Dainese as product manufacturer applies to some specific Dainese products, better detailed on the www.dainese.com. Its duration and extent are specific, and depend on the actual product.

 

What should I do if my item is defective or non-compliant?

First of all, it will be necessary to assess if there really is an actual defect or non conformity in the product and/or the materials used, or if the cause of the problem is improper use, failure to comply with the indications of the Information Note, normal wear and tear, or any other conditions generally not covered by the warranty.

For a technical assessment contact a Point of Sale, who will in turn directly contact the Dainese Technical Support Centre.

If the technical assessment points to an actual defect/non conformity in the product, and the product is still under warranty, depending on the extent of the problem, the item will be repaired or replaced.

In order to take advantage of the warranty, proof of purchase (receipt, or other similar document) must be presented to the Point of Sale together with the item being returned.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

If, on the other hand, the technical assessment shows the absence of any defects or non conformities, or if the warranty has expired, the standard repair procedure for items not covered by a warranty shall apply.

Can I ask for a replacement without having to send the item back to you?

For some types of replacements, it is possible to avoid sending the items back to us.

In this case, simply ask the Point of Sale for a replacement. If a replacement item is not immediately available, the Point of Sale will order it from Dainese.

If the repair requires the direct intervention of the Dainese Technical Support Centre, the Point of Sale will take care of sending the item to the Centre using the standard item repair procedure described below.

My Dainese product got damaged following an incident or other similar traumatic event, what can I do?

The repair of the item depends on the extent of the damage suffered.

For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre.

If it seems possible to repair the item, the Dainese Technical Support Centre will produce an estimate for the repair. Once this has been accepted by you, the Point of Sale will send the item directly to the Dainese Technical Support Centre.

If, after a more in-depth assessment, it is concluded that the item cannot be repaired, or that the repair is not economically viable, no repair will be made and the item will be returned to the Point of Sale, who will be debited any shipping costs. Depending on your agreements with the Point of Sale, you may be asked to cover these costs.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

 

I have an item that is showing normal wear and tear damage, what should I do?

The repair of the item depends on the extent of the wear and tear damage.

For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre.

If it seems possible to repair the item, the Dainese Technical Support Centre will produce an estimate for the repair. Once this has been accepted by you, the Point of Sale will send the item directly to the Dainese Technical Support Centre.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

I have a very old item. Is it still possible to repair it?

In case of very old items, it may be possible that Dainese will no longer have the original components to complete the repair. It is however possible to evaluate alternative solutions that may still be effective both on an aesthetic level and, most of all, on a functional point of view.

For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre.

Only if the remote assessment indicates that the repair may be possible in spite of the age of the item, the standard repair procedure described above will be initiated.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

What are the average repair times?

We can only estimate average repair times for items within the European Community, as for the rest of the world there are too many unpredictable factors.

After saying that, barring unforeseen circumstances, in case of shipments from the EU, the item will reach the Dainese Technical Support Centre within 3 working days:

In case of warranty repair, to which priority is given, the average repair time is approximately 10 working days.In case of repair not covered by a warranty, the average repair time is approximately 20 working days.

To these, it will be necessary to add the time required for shipping the item back.

I could not find an answer to my question, how can I contact you?

Reach out to the Dainese Consumer Care Team by filling out the Contact Us form here

You can also call us Toll Free at +1(949) 645-9500 and select After Sales Dept.

We remind you that the Dainese Technical Support Centre is closed during Italian national and religious holidays, over the Christmas period, and during the summer holidays, which normally coincide with the month of August of each year.

Points of Sales are always promptly informed on the exact dates when the Dainese Technical Support Centeris closed.