When changing countries your shopping bag will be emptied. Are you sure you want to proceed?
To register with dainese.com, click MY ACCOUNT at the top right of the screen then click on CREATE ACCOUNT. Once you have completed all the mandatory fields and clicked on CREATE ACCOUNT, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process.
You can also register at the check-out stage: in this case a confirmation e-mail will not be needed.
No, you do not have to register to make a purchase at dainese.com. You can order all the items you want without having to create an account.
If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.
If you decide to register with dainese.com, you can save your data and access your personal area from where you can check your order log, monitor the progress of your last order, ask for a return.
Registering also allows us to keep you informed about new offers or promotions as well as new events and products.
If you are already registered with dainese.com, you can modify your personal data from your personal area.
If you have forgotten your password, click on "Forgot Password?" and enter your e-mail address. The system will send you a link to create a new password.
To update your preferences on the newsletter you receive or either stop receiving them, you will have to click on the link you will find on the footer of our newsletter.
If you want to close your account, please contact us at this link.
For detailed information on how Dainese processes its customers' personal data, please read our Privacy Policy, which is available via the following link.
Any of the items that are available at the time of purchase.
For some items, not available at the time of purchase, it will be possible to select the Notify Me option. By entering your e-mail address, you will receive a notification as soon as the item will be available again.
Orders are processed from Monday to Friday within 2 working days from the payment reception.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
Shipments leaving Italy for worldwide delivery will be sent via DHL or UPS.
When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your ACCOUNT area or in the ORDERS & RETURNS area so that you can monitor the progress of your delivery at any time on the courier's site.
No, it's not possible to cancel or amend an order which has already been confirmed, since the processing of an order is automatic. It will be necessary to wait for the delivery of the goods and proceed with a return.
Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on SUBMIT button and the cart will be automatically updated with the discounted price.
Yes. On the product page, you can see whether the item/color/size is available at any of the official DAINESE STORES in your country. If the item is available, you can reserve it online and then purchase it in-store. Your chosen item will be reserved for a maximum of 48 hours.
You should wait for confirmation that your selected item is available before traveling to your chosen store.
You will be contacted as soon as the item is ready for collection. In order to collect the item, you must provide your reservation number.
Reserving an item does not oblige you to purchase it at your chosen retail outlet.
No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.
You can pay for your order online at dainese.com in any of the ways suggested by the website, namely card (Visa, Mastercard, American Express) or Paypal.
Yes. With the "Reserve online and collect in-store" function, you can reserve an item at one of our official stores (DAINESE STORES). The selected store will inform you as to the availability of the item and, once it is available, you will be able to visit the store and make the purchase. In this case, payment is made in-store.
No. Orders must be made on our website dainese.com.
We ship to all countries that are listed in the destination menu at the top right-hand side of the screen.
We currently only ship online orders to the countries that are listed in the destination menu displayed at the top right-hand side of the screen. We suggest you to check whether the item/s you're looking for are available in a shop, looking for the nearest retailers/distributors by using our STORE LOCATOR.
Yes, you can have your online order delivered to one of the official DAINESE STORES. You can select any official Dainese store in your country at checkout.
Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.
Orders are processed from Monday to Friday within 2 working days from the payment reception. When your order will be dispatched, you will receive e-mail containing all the information on the shipment.
Orders received over the weekend or on public holidays* will be processed the next working day.
(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)
Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.
Orders may be shipped in more than one shipment.
The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.
Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.
Please note that:
- Items cannot be sent to post box addresses
- All deliveries must be signed for
If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods.
You have the options of:
1) going to an official Dainese store: Visit one of our stores (see list here) and hand in the article(s) you wish to return at the checkout. You will be issued with a receipt for the return and a refund will be made through the payment method originally used for the order after a few days (within 14 days of handing in the return at most).
2) requesting the return through the following online procedure:
- If you have registered on the Website, access the Orders section of your ACCOUNT, and follow the instructions;
- If you have not registered on the Website, access the ORDERS & RETURNS section using your email and order number. Follow the instructions.
Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.
If You decide to send the D-air® product as a return, Dainese Spa shall NOT be held responsible for the transit of such goods and shall not accept them as returns. For this reason, NO refund will be issued.
There is only one way to proceed with the return of the D-air® product purchased on Dainese.com: return it physically in person to one of our own shops.
No, exchanges are not available. If you need to exchange size/colour, you will have to return the item received and place a new order.
1. Pack the product carefully, if possible using the same box you received it in. The goods must be returned intact, complete with all accessories and original tags (otherwise, we might reject the return or only issue a partial refund). For more information, see our T&C.
2. Print and paste on the package the DHL return label that you downloaded when you requested the return or that you can find in the return confirmation email.
3. Search for your nearest DHL Service Point at the following link: link:
- Select your country and enter the ZIP code
- Click the first icon “Send a shipment”
- Select the first option “I have shipping with DHL label”
- Click “Search” to find the nearest DHL Service Point
4. Bring the package to be returned to your chosen DHL Service Point.
The package will be shipped to our central warehouse in Italy. Delivery times may vary depending on the original location.
tAs soon as we receive the product, our warehouse will record the return in our systems. We will send you an email confirming that your return has been successful and you will receive a refund within 14 days. The refund will be made through the same payment method you originally used for the order.
You will be contacted by our Consumer Care Team if further information is required.
D-air® products are subject to regulations for the transport of dangerous goods by air (IATA) and road (ADR), hazmat, it is no longer possible for the end consumer to return D-air® products because they are considered dangerous goods as they are equipped with lithium batteries and a gas generator.
For this reason, D-air® is sold outside of the statutory consumer return rights policy under the distance selling act. If you decide to proceed with the purchase of a D-air® product on Dainese.com website, you accept that you cannot return the purchased goods by sending them to our warehouse or using our Free Returns policy where applicable.
If You decide to send the D-air® product as a return, Dainese Spa shall NOT be held responsible for the transit of such goods and shall not accept them as returns. For this reason, NO refund will be issued.
There is only one way to proceed with the return of the D-air® product purchased on Dainese.com: return it physically in person to one of our own shops (hereafter the addresses) which are currently present only in Italy, France, Great Britain, Germany, Switzerland and Spain.
It is possible to return a D-air® product purchased on dainese.com physically in person only to the store at this link.
If you have any doubts or need further information, please contact our Consumer Care prior to purchase.
Yes, you can do that. You can either choose to return the order using the online procedure or you can go to an official Dainese store in your country. Please consider that it is not possible to make a return to a store in a different country from the one where you had your online order originally delivered. Find the list of our own Dainese stores (FLAGSHIP STORES) using the following link.
No. We remind you that returns in store are possible ONLY in our official Dainese stores.
Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened.
A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).
We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.
Dainese performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form here.
