ECOMMERCE FAQ

Any of the items from the Dainese/AGV product lines that are available at the time of purchase.

Orders are processed from Monday to Friday. During these times, Dainese will process orders within 5 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

Dainese ships from various warehouses. Shipments leaving Italy for worldwide delivery (except to Russia) will be sent via DHL or UPS. Orders for Russia will be shipped via SDA. 

When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your account so that you can monitor the progress of your delivery at any time on the courier's site.

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on “Apply Coupon” button and the cart will be automatically updated.

You should contact Dainese Consumer Care immediately using the Contact Form on our website and provide the correct electronic billing details.

Yes. On the product page, you can see whether the item/color/size is available at any of the official Dainese stores in your country. If the item is available, you can reserve it online and then purchase it in-store. Your chosen item will be reserved for a maximum of 48 hours. 
You should wait for confirmation that your selected item is available before traveling to your chosen store.
You will be contacted as soon as the item is ready for collection. In order to collect the item, you must provide your reservation number.
Reserving an item does not oblige you to purchase it at your chosen retail outlet.

No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

You can pay for your order online at dainese.com in any of the ways suggested by the website, namely card (Visa, Mastercard, American Express) or Paypal.

Yes. With the "Reserve online and collect in-store" function, you can reserve an item at one of our official stores. The selected store will inform you as to the availability of the item and, once it is available, you will be able to visit the store and make the purchase. In this case, payment is made in-store.

No. Orders must be made on our website dainese.com.

We ship to all countries that appear in the destination menu at the top right-hand side of the screen.

We currently only ship online orders to the countries that appear in the destination menu displayed at the top right-hand side of the screen. We suggest that you check whether our products are available in your country via any retailers or distributors by using the Store Locator on our site.

Yes, you can have your online order delivered to one of the official Dainese stores. You can select any official Dainese store in your country at checkout.

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.

Dainese ships from various warehouses therefore the customer might receive more than one shipment for the same order. Orders are processed from Monday to Friday. During these times, Dainese will process orders within 5 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)              

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer. The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.

Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.  

Please note that:
- Items cannot be sent to post box addresses
- All deliveries must be signed for                          

Shipments leaving Italy for worldwide delivery (except to Russia) will be sent via DHL or UPS. Orders for Russia will be shipped via SDA. 

You can check the status of your order by logging into your account.

If you don't have an account, please use your Order Number and Email here.

All Dainese products purchased on www.dainese.com are guaranteed for two years.

The complete list of products covered by the conventional Dainese warranty is:

Please, contact warranty@dainese.com.

Dainese must be informed of any non-conformity of Products purchased on-line (including non-conformity of a Product as a result of damages suffered during transport) within 2 (two) months of discovery (terms established by the Consumer Code); please do so by completing the ON-LINE RETURN form (available from the personal account or which can be requested by e-mailing dstoreonline@dainese.com). The Client must attach this when returning the non-compliant Product.

Dainese (or, in accordance with paragraph 12.4 below, the latter's foreign subsidiaries) will contact the Client to organise the courier collection of the non-compliant Product and handle the following stages on behalf of the Seller, at no expense to the Client, restoring the Product's conformity by repairing/replacing it or reducing the price accordingly, through to terminating the on-line sales contract and refunding the price paid.

The time required to repair or replace the Product will depend exclusively on the policies of the individual manufacturers. No damages can be claimed from the Seller or Dainese for any delays in making the repair or replacement.

For claims relating to products purchased from an official Dainese retailer or a website other than dainese.com, please contact the retailer/website where the purchase was made, directly.

If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods. You have the options of:
1) going to an official Dainese store: Visit one of our stores (see list here) and hand in the article(s) you wish to return at the checkout. You will be issued with a receipt for the return and a refund will be made through the payment method originally used for the order after a few days (within 14 days of handing in the return at most).
2) requesting the return through the following online procedure: 
- If you have registered on the Website, access the Orders section of your account, and follow the instructions;
- If you have not registered on the Website, access the "Orders" section using your email and order number. Follow the instructions.

Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.

PLEASE NOTE: D-air® is sold outside of the statutory consumer return rights policy under the distance selling act. If you decide to proceed with the purchase of a D-air® product on Dainese.com website, you accept that you cannot return the purchased goods by sending them to our warehouse or using our Free Returns policy where applicable.

If You decide to send the D-air® product as a return, Dainese Spa shall NOT be held responsible for the transit of such goods and shall not accept them as returns. For this reason, NO refund will be issued.

There is only one way to proceed with the return of the D-air® product purchased on Dainese.com: return it physically in person to one of our own shops.

1. Pack the product carefully, if possible using the same box you received it in. The goods must be returned intact, complete with all accessories and original tags (otherwise, we might reject the return or only issue a partial refund). For more information, see our T&C. 
2. Print and paste on the package the DHL return label that you downloaded when you requested the return or that you can find in the return confirmation email. 
3. Search for your nearest DHL Service Point at the following link https://locator.dhl.com/:
- Select your country and enter the ZIP code
- Click the first icon “Send a shipment”
- Select the first option “I have shipping with DHL label”
- Click “Search” to find the nearest DHL Service Point 
4. Bring the package to be returned to your chosen DHL Service Point. 

The package will be shipped to our central warehouse in Italy. Delivery times may vary depending on the original location. 
As soon as we receive the product, our warehouse will record the return in our systems. We will send you an email confirming that your return has been successful and you will receive a refund within 14 days. The refund will be made through the same payment method you originally used for the order.
You will be contacted by our Consumer Care Team if further information is required.

D-air® products are subject to regulations for the transport of dangerous goods by air (IATA) and road (ADR), hazmat, it is no longer possible for the end consumer to return D-air® products because they are considered dangerous goods as they are equipped with lithium batteries and a gas generator.

For this reason, D-air® is sold outside of the statutory consumer return rights policy under the distance selling act. If you decide to proceed with the purchase of a D-air® product on Dainese.com website, you accept that you cannot return the purchased goods by sending them to our warehouse or using our Free Returns policy where applicable.

If You decide to send the D-air® product as a return, Dainese Spa shall NOT be held responsible for the transit of such goods and shall not accept them as returns. For this reason, NO refund will be issued.

There is only one way to proceed with the return of the D-air® product purchased on Dainese.com: return it physically in person to one of our own shops (hereafter the addresses) which are currently present only in Italy, France, Great Britain, Germany and Switzerland.
In Italy, it is possible to return a D-air® product purchased on dainese.com physically in person only to the following stores:DAINESE BERGAMO: Unit 1.24 Oriocenter, Via Portico 71 - Orio al Serio (BG) 24050
DAINESE BOLOGNA: Via Stalingrado 71/5b - Bologna 40128
DAINESE BRESCIA: Via della Bornata, 44 - Brescia 25123
DAINESE CORTINA: Piazza F.lli Ghedina, 12 - Cortina 32043
DAINESE GENOVA: Via Brigata Liguria, 33/41r - Genova 16121
DAINESE MILANO: Via Tertulliano, 3 - Milano 20137
DAINESE MILANO NORD: Via Fratelli Casiraghi, 427 - Sesto San Giovanni 20099
DAINESE ROMA: Via della penna 13/21 - Roma 00186
DAINESE SIRACUSA: Via Elorina, 3b - Siracusa 96100
DAINESE VERONA: Viale del Piave, 4 - Verona 37135
DAINESE VICENZA: Via Dell’economia, 64 - Vicenza 36100

If you have any doubts or need further information, please contact our Consumer Care prior to purchase.

Yes, you can do that. You can either choose to return the order using the online procedure or you can go to an official Dainese store in your country. Please consider that it is not possible to make a return to a store in a different country from the one where you had your online order originally delivered. Find the list of our own Dainese stores (FLAGSHIP STORES) using the following link.
PLEASE NOTE: If you have already requested the return through the online procedure, it will NOT be possible to do so in store. 

Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened.

A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).

We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.

Dainese performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form. Our Consumer Care department will provide support in arranging the return of the goods.