ECOMMERCE FAQ

Any of the items from the Dainese/AGV product lines that are available at the time of purchase.

Orders are processed from Monday to Friday. During these times, Dainese will process orders within 5 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

 

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

 

Dainese ships from various warehouses. Shipments leaving Italy for worldwide delivery (except to Russia) will be sent via DHL or UPS. Orders for Russia will be shipped via SDA. 

When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your account so that you can monitor the progress of your delivery at any time on the courier's site.

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on “Apply Coupon” button and the cart will be automatically updated.

You should contact Dainese Consumer Care immediately using the Contact Form on our website and provide the correct electronic billing details.

Yes. On the product page, you can see whether the item/color/size is available at any of the official Dainese stores in your country. If the item is available, you can reserve it online and then purchase it in-store. Your chosen item will be reserved for a maximum of 48 hours. 
You should wait for confirmation that your selected item is available before traveling to your chosen store.
You will be contacted as soon as the item is ready for collection. In order to collect the item, you must provide your reservation number.
Reserving an item does not oblige you to purchase it at your chosen retail outlet.

No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

You can pay for your order online at dainese.com in any of the ways suggested by the website, namely card (Visa, Mastercard, American Express) or Paypal.

Yes. With the "Reserve online and collect in-store" function, you can reserve an item at one of our official stores. The selected store will inform you as to the availability of the item and, once it is available, you will be able to visit the store and make the purchase. In this case, payment is made in-store.

No. Orders must be made on our website dainese.com.

We ship to all countries that appear in the destination menu at the top right-hand side of the screen.

We currently only ship online orders to the countries that appear in the destination menu displayed at the top right-hand side of the screen. We suggest that you check whether our products are available in your country via any retailers or distributors by using the Store Locator on our site.

Yes, you can have your online order delivered to one of the official Dainese stores. You can select any official Dainese store in your country at checkout.

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.

Dainese ships from various warehouses therefore the customer might receive more than one shipment for the same order. Orders are processed from Monday to Friday. During these times, Dainese will process orders within 5 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)              

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer. The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.

Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.  

Please note that:
- Items cannot be sent to post box addresses
- All deliveries must be signed for                          

Shipments leaving Italy for worldwide delivery (except to Russia) will be sent via DHL or UPS. Orders for Russia will be shipped via SDA. 

You can check the status of your order by logging into your account.

If you don't have an account, please use your Order Number and Email here.

All Dainese products purchased on www.dainese.com are guaranteed for two years.

The complete list of products covered by the conventional Dainese warranty is:

COD	MODEL
1593970	STRADON D1 GORE-TEX®	Gore-Tex® Jackets
1593961	D-EXPLORER GORE-TEX®	Gore-Tex® Jackets
1593969	D-EXPLORER SHORT/TALL GORE-TEX®	Gore-Tex® Jackets
1593971	RIDDER D1 GORE-TEX®	Gore-Tex® Jackets
1593972	SANDSTORM GORE-TEX®	Gore-Tex® Jackets
1593973	ADVISOR GORE-TEX®	Gore-Tex® Jackets
1593977	NIAGARA D1 GORE-TEX®	Gore-Tex® Jackets
1593976	ATLANTIK D1 GORE-TEX®	Gore-Tex® Jackets
2593974	JADE GORE-TEX® LADY	Gore-Tex® Jackets
2593978	ELEONORE D1 GORE-TEX® LADY	Gore-Tex® Jackets
1593933	CONTINENTAL-2 GORE-TEX®	Gore-Tex® Jackets
1593953	TALOS GORE-TEX®	Gore-Tex® Jackets
1593954	STRADON GORE-TEX®	Gore-Tex® Jackets
2593955	ZIMA GORE-TEX® LADY	Gore-Tex® Jackets
1593956	RIDDER GORE-TEX®	Gore-Tex® Jackets
1593957	CONCORDE GORE-TEX®	Gore-Tex® Jackets
1593958	CARVE MASTER GORE-TEX®	Gore-Tex® Jackets
1593959	ICE EVO GORE-TEX®	Gore-Tex® Jackets
1593960	CARVE MASTER GORE-TEX® CONFORMATO	Gore-Tex® Jackets
1614063	LONTAN D1 GORE-TEX®	Gore-Tex® Pants
1614055	D-EXPLORER GORE-TEX®	Gore-Tex® Pants
1614062	D-EXPLORER SHORT/TALL GORE-TEX®	Gore-Tex® Pants
1614064	RIDDER D1 GORE-TEX®	Gore-Tex® Pants
1614058	GALVESTONE D1 GORE-TEX®	Gore-Tex® Pants
2614058	GALVESTONE D1 GORE-TEX® LADY	Gore-Tex® Pants
1614039	NEW GALVESTONE GORE-TEX®	Gore-Tex® Pants
2614039	NEW GALVESTONE GORE-TEX® LADY	Gore-Tex® Pants
1614046	STREET TRACKER GORE-TEX®	Gore-Tex® Pants
1614047	STREET TRACKER GORE-TEX® CONFORMATO	Gore-Tex® Pants
1614050	TALOS GORE-TEX®	Gore-Tex® Pants
1614051	LONTAN GORE-TEX®	Gore-Tex® Pants
1614052	TRAVELGUARD GORE-TEX®	Gore-Tex® Pants
1614053	CONVENT GORE-TEX®	Gore-Tex® Pants
2614052	TRAVELGUARD GORE-TEX® LADY	Gore-Tex® Pants
1614054	TRAVELGUARD GORE-TEX® CONFORMATO	Gore-Tex® Pants
1875765	WAVE G1	Safety
1875766	WAVE G2	Safety
1875946	WAVE 1S AIR	Safety
1875947	WAVE 11 AIR	Safety
1875943	WAVE 12 AIR	Safety
1875948	WAVE 13 AIR	Safety
3879567	PERFORMANCE WAVE 2	Safety
3879568	PERFORMANCE WAVE 3	Safety
3879569	PERFORMANCE WAVE 4	Safety
1875952	PARASCHIENA WAVE 1S CON SCAPOLE	Safety
1875953	PARASCHIENA WAVE 11 CON SCAPOLE	Safety
1875941	PARASCHIENA WAVE 12 CON SCAPOLE	Safety
1875954	PARASCHIENA WAVE 13 CON SCAPOLE	Safety
3879591	PERFORMANCE WAVE 1 CON SCAPOLE	Safety
3879592	PERFORMANCE WAVE 2 CON SCAPOLE	Safety
3879593	PERFORMANCE WAVE 3 CON SCAPOLE	Safety
3879594	PERFORMANCE WAVE 4 CON SCAPOLE	Safety
1875942	THORAX PRO	Safety
2875942	THORAX PRO LADY	Safety
1875956	THORAX	Safety
2875956	THORAX LADY	Safety
1875957	THORAX WAVE PRO	Safety
1875958	ARMOUR PRO	Safety
1875973	JACKET WAVE PRO 1	Safety
1875959	JACKET WAVE PRO 2	Safety
1875974	JACKET WAVE PRO 3	Safety
1875975	JACKET W-T PRO 1	Safety
1875976	JACKET W-T PRO 2	Safety
1875977	JACKET W-T PRO 3	Safety
1875990	SHIELD AIR 7 LEVEL 2	Safety
1875991	SHIELD AIR 8 LEVEL 2	Safety
1875992	SHIELD AIR G1 LEVEL 2	Safety
1875993	SHIELD AIR G2 LEVEL 2	Safety
1876014	NEW BAP 2000/9	Safety
1876015	NEW BAP 2000/8	Safety
1876016	NEW BAP 2000/7	Safety
1876021	NEW BOY 5	Safety
1876023	HYBRID KNEE BRACE	Safety
1876024	HYBRID IMPACT GUARD	Safety
1876025	WAVE CHEST PRO	Safety
1876042	MANIS 65	Safety
1876043	MANIS 55	Safety
1876031	MANIS 59	Safety
1876033	MANIS 49	Safety
1876034	MANIS 37	Safety
1876035	MANIS 29	Safety
1876037	GILET WAVE 1	Safety
1876038	GILET WAVE 2	Safety
1876039	GILET WAVE 3	Safety
1876040	CHEST L2	Safety
1876047	MANIS 55-T	Safety
1876048	MANIS 59-T	Safety
1876050	MANIS G1	Safety
1876051	MANIS G2	Safety
1876055	CITY GUARD	Safety
1876059	KIT PROSHAPE KNEE	Safety
1876060	LIGHT WAVE JACKET 1	Safety
1876053	LIGHT WAVE JACKET 2	Safety
1876061	LIGHT WAVE JACKET 3	Safety
1876062	MANIS JACKET 55	Safety
1876058	MANIS JACKET 59	Safety
1876063	MANIS JACKET 65	Safety
1876123	MANIS JACKET D1 55	Safety
1876124	MANIS JACKET D1 59	Safety
1876125	MANIS JACKET D1 65	Safety
1876119	LIGHT WAVE JACKET D1 1	Safety
1876120	LIGHT WAVE JACKET D1 2	Safety
1876121	LIGHT WAVE JACKET D1 3	Safety
2876071	LIGHT WAVE JACKET LADY 1	Safety
2876072	LIGHT WAVE JACKET LADY 2	Safety
1876080	SPORT GUARD	Safety
1876122	CITY GUARD D1	Safety
1876090	BODY GUARD	Safety
1876083	GILET MANIS 1	Safety
1876084	GILET MANIS 2	Safety
1876085	GILET MANIS 3	Safety
1876106	MANIS D1 49	Safety
1876107	MANIS D1 55	Safety
1876108	MANIS D1 59	Safety
1876109	MANIS D1 65	Safety
1876099	WAVE 1S D1 AIR	Safety
1876100	WAVE 11 D1 AIR	Safety
1876101	WAVE 12 D1 AIR	Safety
1876102	WAVE 13 D1 AIR	Safety
1876086	GILET SPINE S	Safety
1876087	GILET SPINE 1	Safety
1876088	GILET SPINE 2	Safety
1876089	GILET SPINE 3	Safety
1876112	NEW BAP D1 2000/3	Safety
1876115	NEW BAP D1 2000/6	Safety
1876116	NEW BAP D1 2000/7	Safety
1876117	NEW BAP D1 2000/8	Safety
1876118	NEW BAP D1 2000/9	Safety
1876073	SPINE S	Safety
1876074	SPINE 1	Safety
1876075	SPINE 2	Safety
1876076	SPINE 3	Safety
1876092	SPINE BOY 1	Safety
1876077	SPINE BOY 2	Safety
1876093	SPINE BOY 3	Safety
1876097	MANIS D1 G1	Safety
1876098	MANIS D1 G2	Safety
1876094	WAVE D1 G1	Safety
1876095	WAVE D1 G2	Safety
1876103	WAVE D1 23 BELT	Safety
1876104	WAVE D1 38 BELT	Safety
1876105	WAVE D1 42 BELT	Safety
1875611	BELT TIGER	Safety
1876091	HYBRID NECK BRACE EVO	Safety
1876081	DOUBLE CHEST	Safety
1876056	EASY FIT	Safety
1876065	ELBOW V E1	Safety
1876066	KNEE V E1	Safety
1876069	KIT J E1	Safety
1876064	KIT E E1	Safety
2876082	KIT LADY E1	Safety
2876064	KIT E LADY E1	Safety
1876140	KIT ELBOW SLIDER	Safety
1876133	KIT PRO-ARMOR ELBOW/KNEE	Safety
1876134	KIT PRO-ARMOR SHOULDER	Safety
1876141	KIT PRO-SHAPE SHOULDER	Safety
1876057	KIT PRO-SHAPE HIPS	Safety
1875944	KNEE SLIDERS B60D11	Safety
1875945	KNEE SLIDERS B64D50	Safety
1876068	HYBRID SHIRT E1	Safety
1876067	UNDERWEAR PRO-SHAPE PANT E1	Safety
1876011	UNDERWEAR PRO-SHAPE SHORT	Safety
1876070	HARD SHORT E1	Safety
1875786	ZIP BELT	Safety
2875786	ZIP BELT LADY	Safety

Please, contact warranty@dainese.com.

 

Dainese must be informed of any non-conformity of Products purchased on-line (including non-conformity of a Product as a result of damages suffered during transport) within 2 (two) months of discovery (terms established by the Consumer Code); please do so by completing the ON-LINE RETURN form (available from the personal account or which can be requested by e-mailing dstoreonline@dainese.com). The Client must attach this when returning the non-compliant Product.

Dainese (or, in accordance with paragraph 12.4 below, the latter's foreign subsidiaries) will contact the Client to organise the courier collection of the non-compliant Product and handle the following stages on behalf of the Seller, at no expense to the Client, restoring the Product's conformity by repairing/replacing it or reducing the price accordingly, through to terminating the on-line sales contract and refunding the price paid.

The time required to repair or replace the Product will depend exclusively on the policies of the individual manufacturers. No damages can be claimed from the Seller or Dainese for any delays in making the repair or replacement.

For claims relating to products purchased from an official Dainese retailer or a website other than dainese.com, please contact the retailer/website where the purchase was made, directly.

 

 

 

 

If you wish to return one or more items in your order, you can do so within 30 days of receiving the goods. You have the options of:
1) going to an official Dainese store: Visit one of our stores (see list here) and hand in the article(s) you wish to return at the checkout. You will be issued with a receipt for the return and a refund will be made through the payment method originally used for the order after a few days (within 14 days of handing in the return at most).
2) requesting the return through the following online procedure: 
- If you have registered on the Website, access the Orders section of your account, and follow the instructions;
- If you have not registered on the Website, access the "Orders" section using your email and order number. Follow the instructions.

Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.

ATTENTION: We have a different procedure to return D-air® products.

In case you have both D-air® products and not D-air® products in your order, note that you will have to make two different return requests.

Follow the instructions carefully. The shipments will be different too.  

1. Pack the product carefully, if possible using the same box you received it in. The goods must be returned intact, complete with all accessories and original tags (otherwise, we might reject the return or only issue a partial refund). For more information, see our T&C. 
2. Print and paste on the package the DHL return label that you downloaded when you requested the return or that you can find in the return confirmation email. 
3. Search for your nearest DHL Service Point at the following link https://locator.dhl.com/:
- Select your country and enter the ZIP code
- Click the first icon “Send a shipment”
- Select the first option “I have shipping with DHL label”
- Click “Search” to find the nearest DHL Service Point 
4. Bring the package to be returned to your chosen DHL Service Point. 

The package will be shipped to our central warehouse in Italy. Delivery times may vary depending on the original location. 
As soon as we receive the product, our warehouse will record the return in our systems. We will send you an email confirming that your return has been successful and you will receive a refund within 14 days. The refund will be made through the same payment method you originally used for the order.
You will be contacted by our Consumer Care Team if further information is required.

 

D-air® products are subject to regulations for the transport of dangerous goods by air (IATA) and road (ADR), hazmat, it is no longer possible for the end consumer to return D-air® products because they are considered dangerous goods as they are equipped with lithium batteries and a gas generator.

For this reason, D-air® is sold outside of the statutory consumer return rights policy under the distance selling act. If you decide to proceed with the purchase of a D-air® product on Dainese.com website, you accept that you cannot return the purchased goods by sending them to our warehouse or using our Free Returns policy where applicable.

If You decide to send the D-air® product as a return, Dainese Spa shall NOT be held responsible for the transit of such goods and shall not accept them as returns. For this reason, NO refund will be issued.

There is only one way to proceed with the return of the D-air® product purchased on Dainese.com: return it physically in person to one of our own shops (hereafter the addresses) which are currently present only in Italy, France, Great Britain, Germany and Switzerland.

In Germany, it is possible to return a D-air® product purchased on dainese.com physically in person only to the following shops:

DAINESE BERLIN: Hohenzollerndamm 12 - Berlin 10717

DAINESE DORTMUND: Gewerbeparkstraße 3-5 - Dortmund 44339

DAINESE DÜSSELDORF: Graf Adolf Strasse 41 - Düsseldorf 40210

DAINESE HANNOVER: Brühlstraße 11-13 - Hannover 30169

DAINESE MÜNCHEN: Frankfurter Ring 36 – 38 - München 80807

DAINESE ROSENHEIM: Kufsteinerstrasse, 92 - Rosenheim 83022

DAINESE STUTTGART: Rotebühlstrasse, 59 - Stuttgart 70178

If you have any doubts or need further information, please contact our Consumer Care prior to purchase.

PLEASE NOTE: this may not be applicable to other online retailers, please check with our partner retailers and franchise stores before purchasing online.

Yes, you can do that. You can either choose to return the order using the online procedure or you can go to an official Dainese store in your country. Please consider that it is not possible to make a return to a store in a different country from the one where you had your online order originally delivered. Find the list of our official Dainese stores using the following link.
PLEASE NOTE: If you have already requested the return through the online procedure, it will NOT be possible to do so in store. 

Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened.

A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).

We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.

Dainese performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form. Our Consumer Care department will provide support in arranging the return of the goods.

Items in need of repairs can be taken to our Authorised Retailers, or to our own Dainese D-Stores (hereinafter together called "Points of Sale").

To know the location of the Point of Sale closest to you visit the "Store Locator" section of the www.dainese.com website.

The Point of Sale will initiate a repair procedure and, after the necessary technical assessment carried out by the Dainese Technical Support Centre, it will, if required, send the item directly to Dainese, keeping you updated on any possible repairs required, estimated costs, and time scales.

There are two types of warranties:

The legal conformity warranty which applies to all Dainese products purchased by the consumer and is provided by the Point of Sale that has actually sold the product.

The conventional warranty provided by Dainese as product manufacturer applies to some specific Dainese products, better detailed on the www.dainese.com. Its duration and extent are specific, and depend on the actual product.

 

First of all, it will be necessary to assess if there really is an actual defect or non conformity in the product and/or the materials used, or if the cause of the problem is improper use, failure to comply with the indications of the Information Note, normal wear and tear, or any other conditions generally not covered by the warranty.

For a technical assessment contact a Point of Sale, who will in turn directly contact the Dainese Technical Support Centre.

If the technical assessment points to an actual defect/non conformity in the product, and the product is still under warranty, depending on the extent of the problem, the item will be repaired or replaced.

In order to take advantage of the warranty, proof of purchase (receipt, or other similar document) must be presented to the Point of Sale together with the item being returned.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

If, on the other hand, the technical assessment shows the absence of any defects or non conformities, or if the warranty has expired, the standard repair procedure for items not covered by a warranty shall apply.

For some types of replacements, it is possible to avoid sending the items back to us.

In this case, simply ask the Point of Sale for a replacement. If a replacement item is not immediately available, the Point of Sale will order it from Dainese.

If the repair requires the direct intervention of the Dainese Technical Support Centre, the Point of Sale will take care of sending the item to the Centre using the standard item repair procedure described below.

The repair of the item depends on the extent of the damage suffered.

For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre.

If it seems possible to repair the item, the Dainese Technical Support Centre will produce an estimate for the repair. Once this has been accepted by you, the Point of Sale will send the item directly to the Dainese Technical Support Centre.

If, after a more in-depth assessment, it is concluded that the item cannot be repaired, or that the repair is not economically viable, no repair will be made and the item will be returned to the Point of Sale, who will be debited any shipping costs. Depending on your agreements with the Point of Sale, you may be asked to cover these costs.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

 

The repair of the item depends on the extent of the wear and tear damage.

For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre.

If it seems possible to repair the item, the Dainese Technical Support Centre will produce an estimate for the repair. Once this has been accepted by you, the Point of Sale will send the item directly to the Dainese Technical Support Centre.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

In case of very old items, it may be possible that Dainese will no longer have the original components to complete the repair. It is however possible to evaluate alternative solutions that may still be effective both on an aesthetic level and, most of all, on a functional point of view.

For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre.

Only if the remote assessment indicates that the repair may be possible in spite of the age of the item, the standard repair procedure described above will be initiated.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

We can only estimate average repair times for items within the European Community, as for the rest of the world there are too many unpredictable factors.

After saying that, barring unforeseen circumstances, in case of shipments from the EU, the item will reach the Dainese Technical Support Centre within 3 working days:

In case of warranty repair, to which priority is given, the average repair time is approximately 10 working days.In case of repair not covered by a warranty, the average repair time is approximately 20 working days.

To these, it will be necessary to add the time required for shipping the item back.

Dainese offers to his customers a dedicated communication channel at the following e-mail address: customercare@dainese.com

We remind you that the Dainese Technical Support Centre is closed during Italian national and religious holidays, over the Christmas period, and during the summer holidays, which normally coincide with the month of August of each year.

Points of Sales are always promptly informed on the exact dates when the Dainese Technical Support Centre is closed.