FAQ ECOMMERCE

Any of the items that are available at the time of purchase.

For some items, not available at the time of purchase, it will be possible to select the Notify Me option. By entering your e-mail address, you will receive a notification as soon as the item will be available again.

Orders are processed from Monday to Friday within 3 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)

USA public holidays are New Years Eve, New Year's Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve & Christmas Day.

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

Shipments leaving Italy for worldwide delivery will be sent via DHL or shipments from our local warehouse in the USA will be shipped via UPS.

When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your ACCOUNT area or in the ORDERS & RETURNS area so that you can monitor the progress of your delivery at any time on the courier's site.

No, it's not possible to cancel or update an order which has already been confirmed, since the processing of an order is automatic. It will be necessary to wait for the delivery of the goods and proceed with a return.

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on SUBMIT button and the cart will be automatically updated with the discounted price.

No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

The site is updated every day and shows the availability of the products available at dainese.com. If an item is available it can be purchased immediately once it has been added to your shopping cart.

You can sign up for the "Notify Me When Available" by entering your email address on the product detail page. You will get first priority and an email notification to purchase as soon as it is available and in stock.

Orders are processed from Monday to Thursday from 8.00AM to 5:00PM (PST) and on Fridays from 8.00AM to 1:00PM (PST). During these times, Dainese will process orders within 2-4 business working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

(*US public holidays are the New Yeart's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas)

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

Our custom orders cary and can take up to 6 weeks depending on the level of customization. Visit the CUSTOMWORKS link below for more information.

Click here for more info on CUSTOMWORKS

No, unfortunately we cannot adjust orders for any special promotions or sales. For the most up to date news, exlcusive offers and promotions sign up to our email newsletter list.

No. We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. Please note you can return your order within the 30 day delay mentioned in our return policy. We apologize for any inconvenience.

No, unfortunately we cannot make any changes to an order once placed online. Once an order is placed, it is processed the same day to ensure the fastest delivery. We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted.
Please note you can return your order within the 30 day window mentioned in our return policy. We apologize for any inconvenienceIf you wish to return, reach out to the Consumer Care Team here

No, unfortunately we cannot cancel to an order once placed online. Once an order is placed, it is processed the same day to ensure the fastest delivery. We immediately start to process your order as soon as it is placed. There isn't a delay that allows us time to cancel or change orders once they are placed.
If you wish to return, reach out to the Consumer Care Team here

Dainese uses courier company DHL all over the world. For USA Dainese ships orders from mutiple warehouses, US warehouse ships via UPS and Italy warehouses ship via DHL Express. Please note that you may receive your order in multiple shipments depending on what warehouse your items are available at.

We will email you as items in your order ship, or if there are updates on the status of your order.
If you don't have an account, find your order number & email address used to make the purchase then go to order information and enter it. CLICK HERE FOR ORDER STATUS

If you have a Dainese.com account, sign in to your account. You'll see which purchases are on the way and get to the shipment tracking updates.
If you don't have an account, find your order number and email address used to complete your order and CLICK HERE FOR ORDER STATUS

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on Apply Coupon button and the cart will be automatically updated.

Please sign up and subscribe to our email list for the most up to date and exclusive access to all promotions.

Please sign up and subscribe to our email list for the most up to date and exclusive access to all promotions.

Promotions cannot be combined with any other offer or promo code. All promotions and codes exclude ALL sale and marked down products. Codes valid on full price merchandise only.

We do not offer Dainese coupons for sales or discounts. However we do offer promotions on selected items. Visit Promotions Here

You can pay for orders using the methods shown on the website. We accept credit cards, PayPal and Affirm Financing.

No. Orders must be made on our website dainese.com.

No, payment must be a US Bank or Card Issuer.

It depends where your order is being shipped. For specifics, see more info about sales tax. Visit sales tax info here

The taxes charged to your credit card will reflect the applicable state and local sales taxes, as required by law regulations.

No - Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

We ship to all countries that are listed in the destination menu at the top right-hand side of the screen.

We currently only ship online orders to the countries that are listed in the destination menu displayed at the top right-hand side of the screen. We suggest you to check whether the item/s you're looking for are available in a shop, looking for the nearest retailers/distributors by using our STORE LOCATOR.

We offer Free Shipping on all US Dainese orders over $99. All orders under the $99 order subtotal threshold have a flat shipping fee of $20. Sign up to the Dainese email subscription list for the latest prmotional updates and can be free due to the promotions shown on the website at different periods of the year.

Orders are processed from Monday to Friday within 3 working days from the payment reception. When your order is ready to be shipped out, you will receive e-mail containing all the information on the shipment as well as tracking information.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 25th and 26th December)

USA public holidays: New Year's Eve, New Year's Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve & Christmas Day.

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

Orders may be shipped in more than one shipment.

The shipping courier will deliver within 5-7 business days, with the exception of particularly remote areas.

Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.

Please note that:

- Items cannot be sent to post box addresses
- All deliveries have signature required must be signed for. If this is waived, Dainese is NOT liable for lost or stolen packages
- Items cannot be sent to APO/Military Base Addresses

When your order will be dispatched, you will receive e-mail containing all the information on the shipment.

You can check the status of your order by logging into your ACCOUNT area.

If you don't have an account, please use your order number and e-mail address here.

All deliveries leave from our distribution center in both Italy or California. Orders could be shipped in multiple packages if shipping from different warehouses depending on availabilty. Please note packages could arrive separately in multiple shipments.

Orders are processed from Monday to Thursday from 8am to 5pm and on Friday from 8am to 12noon (PST). On such days, Dainese will process orders within 2 working days from the payment reception. Orders received over the weekend or on public holidays* will be processed the next working day.

*Italian & USA public holidays are on:

1-6 January
Easter and Easter Monday
25 April
1 May
Memorial Day
2 June
4 July (Fourth of July)
15 August
Labor Day
1 November
Thanksgiving Day
8 December
24-25-26 December

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

Log in to your Dainese account Here for the most up to date order status and tracking number provided on either UPS or DHL. You can also contact Dainese Customer Care by filling out the Contact Us Form

Dainese USA only offers shipping within the United States and its territories. If you are located outside of the United States, please click here to find your local Dainese destination.

No, Dainese does not offer shipping to PO Boxes.

No, Dainese does not offer shipping to APO or Military Boxes.

Our products ship from multiple warehouses by either DHL or UPS. We ship products from our Italian warehouses via DHL Express , your tracking number will be the Waybill Number. We also ship from our US warehouse via UPS, your tracking number will start with 1Z.

All orders over $99 qualify for free shipping. Orders below the $99 threshold will have a $20 flat shipping charge. We do offer exclusive Free Shipping promotions throughout the year, so make sure you are subscribed to the Dainese email newsletter.

Please contact Dainese Customer Care by filling out the Contact Us Form

Yes, as long as the billing information matches your form of payment then orders can be delivered to alternative addresses. Please note that orders cannot be shipped internationally or to PO Boxes.

Orders process promptly within 2-4 days and generally take 5 - 7 business days for delivery. Delays can occur during holiday and promotional periods.

No, Expedited shipping options are not available at this time.

All deliveries leave from our distribution center in Italy or from our warehouse in California.

Orders are processed from Monday to Thursday from 8am to 5pm (PST) and on Friday from 8am to 1pm (PST). On such days, Dainese will process orders within 2-4 working days from the payment reception.

The courier delivers within 5-7 working days except for particularly remote locations.

Delivery times can be affected by bad weather, strikes or other unforeseen events which Dainese cannot predict.

Please note that:

Items cannot be sent to post box or APO addresses
All deliveries must be signed for, signature is required to protect against theft and fraud.
Dainese uses DHL for shipments from Italy and UPS for shipments from California.

If you wish to return one or more items in your order, you can do so within 30 days of ordering.

- If you have registered on the Website, access the Orders section of your ACCOUNT, and follow the instructions;
- If you have not registered on the Website, access the ORDERS & RETURNS section using your e-mail and order number. Follow the istructions.

Once the online return request procedure is over, you will receive a confirmation e-mail with all the details of your return.

No, exchanges are not available. If you need to exchange size/colour, you will have to return the item received and place a new order.

We offer Free Shipping labels for returns purchased directly only online from 30 days of order date.

No, all custom orders are final sale and are not eligible for returns,

If you don't have your order number or received the item as a gift please contact Consumer Care HERE.

It takes 3 business days to process and credit all returns upon receipt of your returned item(s). Please note, it may take 5-10 business days for your return to arrive at our returns facility before it can be processed.

Yes, online orders can be returned in store at one of our Dainese retail stores.

No, we only accept returns from products purchased directly from Dainese.com. Please contact the dealer where your item was purcahsed.

No, we only accept Dainese product. For all AGV orders & returns please visit https://www.agv.com/us/en/findorder/ to create your return online. For all TCX orders & returns please visit https://www.tcxboots.com/us/en/findorder/

Our warehouse team performs daily QA in order to process the returned items as soon as we receive them and a return file shall be opened.

A refund shall be issued within 14 days from receipt of the return and refunded back to the original form of payment.

We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to process the returned item.

Dainese performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form here.

You will need to register with the website dainese.com or access your account, if already registered. From your user profile, click on the Conventional Warranty tab and enter all data relating to the product for which you wish to activate the warranty. You can also upload a copy of your receipt of purchase.

Dainese must be informed of any non-conformity of Products purchased on-line (including non-conformity of a Product as a result of damages suffered during transport) within 2 (two) months of discovery (terms established by the Consumer Code); please do so by completing the ON-LINE RETURN form (available from the personal account or which can be requested by e-mailing dstoreonline@dainese.com). The Client must attach this when returning the non-compliant Product. Dainese (or, in accordance with paragraph 12.4 below, the latter's foreign subsidiaries) will contact the Client to organise the courier collection of the non-compliant Product and handle the following stages on behalf of the Seller, at no expense to the Client, restoring the Product's conformity by repairing/replacing it or reducing the price accordingly, through to terminating the on-line sales contract and refunding the price paid. The time required to repair or replace the Product will depend exclusively on the policies of the individual manufacturers. No damages can be claimed from the Seller or Dainese for any delays in making the repair or replacement. For claims relating to products purchased from an official Dainese retailer or a website other than dainese.com, please contact the retailer/website where the purchase was made, directly.

Warranty claims start at the authorized US Dealer where the gear was purchased. Gear purchased outside of US distribution must go back through that dealer. If your dealer denies your warranty, we are happy to help directly through our website CONTACT US page. Registration on our site does not extend or validate your warranty. US customers do not need to register to make a warranty claim, just a valid receipt.

All warranty claims are processed by the dealer where you purchased your gear. Our dealers have all the tools needed to help repair or replace your item. They work directly with our warranty department and are your best advocate in solving warranty issues. This includes gear purchased from Europe (& EU websites), please contact them directly. Warranty claims for gear purchased directly from our website is started with a "Contact Us" form

The one-year minimum limited warranty covers manufactures defects. It does not cover crash damage, normal wear and tear, negligence, improper use or care, accident, or unusual exposures.

It does not cover crash damage, normal wear and tear, negligence, improper use or care, accident, or unusual exposures.

In the United States, Dainese products are covered by a 1-year limited warranty against defects in workmanship or materials with a valid receipt from a US Dealer. Gear purchased from dealers outside the USA must go back to that original dealer. Repairs outside of the warranty can done locally.

Contact the store where you purchased the gear.

You can use the "contact us" form on the website or bring your gear to any of our Factory Stores. Gear outside of warranty also can be worked on by local tailors.

All warranty determinations will be made by Dainese USA, which reserves the right to repair, replace, or substitute for valid warranty returns in line with the Dainese warranty policy. Dainese shall not be liable for incidental or consequential damages.

All warranty claims that are shipped to our repair center are at the customers' expense. Accepted warranty repairs or replacements are shipped back to the customer by Dainese with no cost to customers.

Repairs vary greatly. Quotes on prices are sent via email to the customer after gear is inspected for approval before the work is started.

Contact the store where you delivered the gear or use the "contact us" form on the website.

Local tailors can work on most of our gear with the proper tools but may void the one-year warranty. Gear under warranty should be worked on by our repair center in California. Use the contact us page to start or drop the gear off at any of our 11 USA Stores

Local tailors can work on most of our gear with the proper tools but may void the one-year warranty. Gear under warranty should be worked on by our repair center in California. Use the contact us page to start or drop the gear off at any of our 11 USA Stores

Most gear can be registered. Registration on our site does not extend or validate your warranty. US customers do not need to register to make a warranty claim, just a valid receipt.

Registration on our site does not extend or validate your warranty. US customers do not need to register to make a warranty claim, just a valid receipt.

In the United States, Dainese products are covered by a 1-year limited warranty against defects in workmanship or materials with a valid receipt, registration is for customers outside of the Unites States for country that require registration for warranty.

It may not available for registration but all gear sold in the USA be authorized US Dealers is covered by warranty with a valid receipt.

SKU info is located on the inside tags of our gear.

The warranty is personal and shall therefore only apply to the original buyer with a valid receipt.

Keep a photo of your receipt. Registration in the US is not needed. Registration on our site does not extend or validate your warranty. US customers do not need to register to make a warranty claim, just a valid receipt.

Contact the store where you purchased the gear for a copy of your receipt which is your proof of purchase.

Items in need of repairs can be taken to our Authorised Retailers, or to our own Dainese D-Stores (hereinafter together called Points of Sale). To know the location of the Point of Sale closest to you visit the "Store Locator" section of the www.dainese.com website. The Point of Sale will initiate a repair procedure and, after the necessary technical assessment carried out by the Dainese Technical Support Centre, it will, if required, send the item directly to Dainese, keeping you updated on any possible repairs required, estimated costs, and time scales.

There are two types of warranties: The legal conformity warranty which applies to all Dainese products purchased by the consumer and is provided by the Point of Sale that has actually sold the product. The conventional warranty provided by Dainese as product manufacturer applies to some specific Dainese products, better detailed on the www.dainese.com. Its duration and extent are specific, and depend on the actual product.

First of all, it will be necessary to assess if there really is an actual defect or non conformity in the product and/or the materials used, or if the cause of the problem is improper use, failure to comply with the indications of the Information Note, normal wear and tear, or any other conditions generally not covered by the warranty. For a technical assessment contact a Point of Sale, who will in turn directly contact the Dainese Technical Support Centre. If the technical assessment points to an actual defect/non conformity in the product, and the product is still under warranty, depending on the extent of the problem, the item will be repaired or replaced. In order to take advantage of the warranty, proof of purchase (receipt, or other similar document) must be presented to the Point of Sale together with the item being returned. When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed. If, on the other hand, the technical assessment shows the absence of any defects or non conformities, or if the warranty has expired, the standard repair procedure for items not covered by a warranty shall apply.

For some types of replacements, it is possible to avoid sending the items back to us. In this case, simply ask the Point of Sale for a replacement. If a replacement item is not immediately available, the Point of Sale will order it from Dainese. If the repair requires the direct intervention of the Dainese Technical Support Centre, the Point of Sale will take care of sending the item to the Centre using the standard item repair procedure described below.

The repair of the item depends on the extent of the damage suffered. For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre. If it seems possible to repair the item, the Dainese Technical Support Centre will produce an estimate for the repair. Once this has been accepted by you, the Point of Sale will send the item directly to the Dainese Technical Support Centre. If, after a more in-depth assessment, it is concluded that the item cannot be repaired, or that the repair is not economically viable, no repair will be made and the item will be returned to the Point of Sale, who will be debited any shipping costs. Depending on your agreements with the Point of Sale, you may be asked to cover these costs. When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

The repair of the item depends on the extent of the wear and tear damage. For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre. If it seems possible to repair the item, the Dainese Technical Support Centre will produce an estimate for the repair. Once this has been accepted by you, the Point of Sale will send the item directly to the Dainese Technical Support Centre. When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

In case of very old items, it may be possible that Dainese will no longer have the original components to complete the repair. It is however possible to evaluate alternative solutions that may still be effective both on an aesthetic level and, most of all, on a functional point of view. For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre. Only if the remote assessment indicates that the repair may be possible in spite of the age of the item, the standard repair procedure described above will be initiated. When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

We can only estimate average repair times for items within the European Community, as for the rest of the world there are too many unpredictable factors. After saying that, barring unforeseen circumstances, in case of shipments from the EU, the item will reach the Dainese Technical Support Centre within 3 working days: In case of warranty repair, to which priority is given, the average repair time is approximately 10 working days.In case of repair not covered by a warranty, the average repair time is approximately 20 working days. To these, it will be necessary to add the time required for shipping the item back.

Reach out to the Dainese Consumer Care Team by filling out the Contact Us form here You can also call us Toll Free at +1(949) 645-9500 and select After Sales Dept. We remind you that the Dainese Technical Support Centre is closed during Italian national and religious holidays, over the Christmas period, and during the summer holidays, which normally coincide with the month of August of each year. Points of Sales are always promptly informed on the exact dates when the Dainese Technical Support Centeris closed.