To register with dainese.com, click LOGIN at the top right of the screen then click on “REGISTER”. Once you have completed all the mandatory fields and clicked on “SUBMIT”, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process.

You can also register at the check-out stage: in this case a confirmation e-mail will not be needed.

No, you do not have to register to make a purchase at dainese.com. You can order all the items you want without having to create an account.

If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.

If you decide to register with dainese.com, you can save your data and access your personal area from where you can check your order log, monitor the progress of your last order, ask for a refund and manage your wish list.

Registering also allows us to keep you informed about new offers or promotions as well as new events and products.

If you are already registered with dainese.com, you can modify your personal data from your personal area.

If you have forgotten your password, click on "Forgot Your Password?" and enter your e-mail address. The system will send you a new password in an automated e-mail.

If you want to close your account at dainese.com, simply send an e-mail to dstoreonline@dainese.com and ask to close your account.

This does not automatically remove you from the dainese.com. newsletter To unsubscribe from the newsletter, you need to click on the relevant link in the newsletter itself.

Any of the items from the Dainese/AGV product lines that are available at the time of purchase.

The site is updated every day and shows the availability of the products available at dainese.com.

If an item is available it can be purchased immediately once it has been added to your shopping cart

Orders are processed from Monday to Thursday from 08.00 to 17.00 and on Fridays from 08.00 to 13.00 (CET). During these times, Dainese will process orders within 2 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

Dainese uses courier company DHL all over the world. For shippings to Russia, the courier is SDA.

When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your account so that you can monitor the progress of your delivery at any time on the courier's site.

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on “Apply Coupon” button and the cart will be automatically updated.

You can pay for orders using the methods shown on the website (Credit card, Paypal, Bank Transfer).

Yes. If payment is to be made by bank transfer, the customer must specify the Swift and IBAN codes given in the confirmation of order, as well as the order number.

If payment is made by bank transfer, delivery times will be longer as we have to wait from 3 to 7 days for the funds to be cleared. Orders involving payment by bank transfer will only be dispatched once payment has been cleared.

No - Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.

All deliveries leave from our distribution centre in Vicenza, Italy.

Orders are processed from Monday to Thursday from 08.00 to 17.00 and on Friday from 08.00 to 13.00 (CET). On such days, Dainese will process orders within 2 working days from the payment reception. Orders received over the weekend or on public holidays* will be processed the next working day.

*Italian public holidays are on:

• 1-6 January
• Easter and Easter Monday
• 25 April
• 1 May
• 2 June
• 15 August
• 1 November
• 8 December
• 24-25-26 December

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

All deliveries leave from our distribution centre in Vicenza, Italy.

Orders are processed from Monday to Thursday from 08.00 to 17.00 and on Friday from 08.00 to 13.00 (CET). On such days, Dainese will process orders within 2 working days from the payment reception.

The courier delivers in 3 working days in Europe and 5 working days for the rest of the world, except for particularly remote locations.

Delivery times can be affected by bad weather, strikes or other unforeseen events which Dainese cannot predict.

Please note that:

• Items cannot be sent to post box addresses
• All deliveries must be signed for
• If payment is made by bank transfer, delivery times will be longer as we have to wait from 3 to 7 days for the funds to be cleared. Orders involving payment by bank transfer will only be dispatched once payment has been cleared.

Dainese uses courier company DHL all over the world. For shippings to Russia, the courier is SDA

You can check the status of your order by logging into your account.

If you don't have an account, please use your Order Number and Email here.

All Dainese products purchased on www.dainese.com are guaranteed for two years.

The complete list of products covered by the conventional Dainese warranty is:

You will need to register with the website dainese.com or access your account, if already registered.

From your user profile, click on the "Conventional Warranty" tab and enter all data relating to the product for which you wish to activate the warranty. You can also upload a copy of your receipt of purchase.

Dainese must be informed of any non-conformity of Products purchased on-line (including non-conformity of a Product as a result of damages suffered during transport) within 2 (two) months of discovery (terms established by the Consumer Code); please do so by completing the ON-LINE RETURN form (available from the personal account or which can be requested by e-mailing dstoreonline@dainese.com). The Client must attach this when returning the non-compliant Product.

Dainese (or, in accordance with paragraph 12.4 below, the latter's foreign subsidiaries) will contact the Client to organise the courier collection of the non-compliant Product and handle the following stages on behalf of the Seller, at no expense to the Client, restoring the Product's conformity by repairing/replacing it or reducing the price accordingly, through to terminating the on-line sales contract and refunding the price paid.

The time required to repair or replace the Product will depend exclusively on the policies of the individual manufacturers. No damages can be claimed from the Seller or Dainese for any delays in making the repair or replacement.

For claims relating to products purchased from an official Dainese retailer or a website other than dainese.com, please contact the retailer/website where the purchase was made, directly.

If the Client is registered with the Website, he/she will have to express the desire to withdraw from the on-line contract of sale within 30 (thirty) days of the date on which he/she received the Product, by accessing his/her account on the section “Orders” and by following the instructions that will appear after clicking on the “ORDER DETAILS” button.

If the Client is not registered with the Website, he/she will have to express the desire to withdraw from the on-line contract of sale within 30 (thirty) days of the date on which he/she received the Product, by accessing the section of the website where he/she can insert his/her e-mail address and order number. Then follow the instructions.

Yes, by law the shipping expenses for the return of the item are to be paid by the Customer.

To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. Dainese shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.

The item must be returned intact and carefully packaged in its original box, complete with every accessory.

The returns of goods bought from dainese.com cannot be returned to Dainese retailers but must be sent back in compliance with the above-mentioned instructions.

Our warehouse shall check the returned items as soon as we receive the returned goods and a return file shall be opened. A refund shall be issued within 20 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).