To register with dainese.com, click LOGIN at the top right of the screen then click on “REGISTER”. Once you have completed all the mandatory fields and clicked on “SUBMIT”, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process.

You can also register at the check-out stage: in this case a confirmation e-mail will not be needed.

No, you do not have to register to make a purchase at dainese.com. You can order all the items you want without having to create an account.

If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.

If you decide to register with dainese.com, you can save your data and access your personal area from where you can check your order log, monitor the progress of your last order, ask for a refund and manage your wish list.

Registering also allows us to keep you informed about new offers or promotions as well as new events and products.

If you are already registered with dainese.com, you can modify your personal data from your personal area.

If you have forgotten your password, click on "Forgot Your Password?" and enter your e-mail address. The system will send you a new password in an automated e-mail.

If you want to close your account at dainese.com, simply send an e-mail to dstoreonline@dainese.com and ask to close your account.

This does not automatically remove you from the dainese.com. newsletter To unsubscribe from the newsletter, you need to click on the relevant link in the newsletter itself.

Any of the items from the Dainese/AGV product lines that are available at the time of purchase.

The site is updated every day and shows the availability of the products available at dainese.com.

If an item is available it can be purchased immediately once it has been added to your shopping cart

Orders are processed from Monday to Thursday from 08.00 to 17.00 and on Fridays from 08.00 to 13.00 (CET). During these times, Dainese will process orders within 2 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

Dainese uses courier company DHL all over the world. For shippings to Russia, the courier is SDA. Dainese ships orders from mutiple warehouses, US warehouse ships via UPS and Italy warehouses ship via DHL Express. 

When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your account so that you can monitor the progress of your delivery at any time on the courier's site.

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on “Apply Coupon” button and the cart will be automatically updated.

You can pay for orders using the methods shown on the website (Credit card, Paypal, Bank Transfer).

Yes. If payment is to be made by bank transfer, the customer must specify the Swift and IBAN codes given in the confirmation of order, as well as the order number.

If payment is made by bank transfer, delivery times will be longer as we have to wait from 3 to 7 days for the funds to be cleared. Orders involving payment by bank transfer will only be dispatched once payment has been cleared.

No - Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

Andorra Australia Austria Belgium Bosnia ed Herzegovina Brazil Bulgaria Canada Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Gibraltar

Greece Hong Kong Hungary Iceland Ireland Isle of Man Italy Japan Kuwait Liechtenstein Lithuania Luxembourg Malta Mexico Monaco Netherlands New Caledonia

Norway Poland Portugal Romania Russia San Marino Serbia Slovakia Slovenia Spain Sweden Switzerland Turkey United Arab Emirates United Kingdom United States Vatican City

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.

All deliveries leave from our distribution centre in Vicenza, Italy.

Orders are processed from Monday to Thursday from 8am to 5pm and on Friday from 8am to 12noon (PST). On such days, Dainese will process orders within 2 working days from the payment reception. Orders received over the weekend or on public holidays* will be processed the next working day.

*Italian public holidays are on:

• 1-6 January
• Easter and Easter Monday
• 25 April
• 1 May
• 2 June
• 15 August
• 1 November
• 8 December
• 24-25-26 December

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

All deliveries leave from our distribution centre in Vicenza, Italy or from our warehouse in California.

Orders are processed from Monday to Thursday from 8am to 5pm and on Friday from 8am to 1pm (PST). On such days, Dainese will process orders within 2 working days from the payment reception.

The courier delivers in 3 working days in Europe and 5 working days for the rest of the world, except for particularly remote locations.

Delivery times can be affected by bad weather, strikes or other unforeseen events which Dainese cannot predict.

Please note that:

• Items cannot be sent to post box addresses
• All deliveries must be signed for

Dainese uses DHL for shipments from Italy and UPS for shipments from California. 

You can check the status of your order by logging into your account.

If you don't have an account, please use your Order Number and Email here.

The complete list of products covered by the conventional Dainese warranty is:

COD	MODEL
1593970	STRADON D1 GORE-TEX®	Gore-Tex® Jackets
1593961	D-EXPLORER GORE-TEX®	Gore-Tex® Jackets
1593969	D-EXPLORER SHORT/TALL GORE-TEX®	Gore-Tex® Jackets
1593971	RIDDER D1 GORE-TEX®	Gore-Tex® Jackets
1593972	SANDSTORM GORE-TEX®	Gore-Tex® Jackets
1593973	ADVISOR GORE-TEX®	Gore-Tex® Jackets
1593977	NIAGARA D1 GORE-TEX®	Gore-Tex® Jackets
1593976	ATLANTIK D1 GORE-TEX®	Gore-Tex® Jackets
2593974	JADE GORE-TEX® LADY	Gore-Tex® Jackets
2593978	ELEONORE D1 GORE-TEX® LADY	Gore-Tex® Jackets
1593933	CONTINENTAL-2 GORE-TEX®	Gore-Tex® Jackets
1593953	TALOS GORE-TEX®	Gore-Tex® Jackets
1593954	STRADON GORE-TEX®	Gore-Tex® Jackets
2593955	ZIMA GORE-TEX® LADY	Gore-Tex® Jackets
1593956	RIDDER GORE-TEX®	Gore-Tex® Jackets
1593957	CONCORDE GORE-TEX®	Gore-Tex® Jackets
1593958	CARVE MASTER GORE-TEX®	Gore-Tex® Jackets
1593959	ICE EVO GORE-TEX®	Gore-Tex® Jackets
1593960	CARVE MASTER GORE-TEX® CONFORMATO	Gore-Tex® Jackets
1614063	LONTAN D1 GORE-TEX®	Gore-Tex® Pants
1614055	D-EXPLORER GORE-TEX®	Gore-Tex® Pants
1614062	D-EXPLORER SHORT/TALL GORE-TEX®	Gore-Tex® Pants
1614064	RIDDER D1 GORE-TEX®	Gore-Tex® Pants
1614058	GALVESTONE D1 GORE-TEX®	Gore-Tex® Pants
2614058	GALVESTONE D1 GORE-TEX® LADY	Gore-Tex® Pants
1614039	NEW GALVESTONE GORE-TEX®	Gore-Tex® Pants
2614039	NEW GALVESTONE GORE-TEX® LADY	Gore-Tex® Pants
1614046	STREET TRACKER GORE-TEX®	Gore-Tex® Pants
1614047	STREET TRACKER GORE-TEX® CONFORMATO	Gore-Tex® Pants
1614050	TALOS GORE-TEX®	Gore-Tex® Pants
1614051	LONTAN GORE-TEX®	Gore-Tex® Pants
1614052	TRAVELGUARD GORE-TEX®	Gore-Tex® Pants
1614053	CONVENT GORE-TEX®	Gore-Tex® Pants
2614052	TRAVELGUARD GORE-TEX® LADY	Gore-Tex® Pants
1614054	TRAVELGUARD GORE-TEX® CONFORMATO	Gore-Tex® Pants
1875765	WAVE G1	Safety
1875766	WAVE G2	Safety
1875946	WAVE 1S AIR	Safety
1875947	WAVE 11 AIR	Safety
1875943	WAVE 12 AIR	Safety
1875948	WAVE 13 AIR	Safety
3879567	PERFORMANCE WAVE 2	Safety
3879568	PERFORMANCE WAVE 3	Safety
3879569	PERFORMANCE WAVE 4	Safety
1875952	PARASCHIENA WAVE 1S CON SCAPOLE	Safety
1875953	PARASCHIENA WAVE 11 CON SCAPOLE	Safety
1875941	PARASCHIENA WAVE 12 CON SCAPOLE	Safety
1875954	PARASCHIENA WAVE 13 CON SCAPOLE	Safety
3879591	PERFORMANCE WAVE 1 CON SCAPOLE	Safety
3879592	PERFORMANCE WAVE 2 CON SCAPOLE	Safety
3879593	PERFORMANCE WAVE 3 CON SCAPOLE	Safety
3879594	PERFORMANCE WAVE 4 CON SCAPOLE	Safety
1875942	THORAX PRO	Safety
2875942	THORAX PRO LADY	Safety
1875956	THORAX	Safety
2875956	THORAX LADY	Safety
1875957	THORAX WAVE PRO	Safety
1875958	ARMOUR PRO	Safety
1875973	JACKET WAVE PRO 1	Safety
1875959	JACKET WAVE PRO 2	Safety
1875974	JACKET WAVE PRO 3	Safety
1875975	JACKET W-T PRO 1	Safety
1875976	JACKET W-T PRO 2	Safety
1875977	JACKET W-T PRO 3	Safety
1875990	SHIELD AIR 7 LEVEL 2	Safety
1875991	SHIELD AIR 8 LEVEL 2	Safety
1875992	SHIELD AIR G1 LEVEL 2	Safety
1875993	SHIELD AIR G2 LEVEL 2	Safety
1876014	NEW BAP 2000/9	Safety
1876015	NEW BAP 2000/8	Safety
1876016	NEW BAP 2000/7	Safety
1876021	NEW BOY 5	Safety
1876023	HYBRID KNEE BRACE	Safety
1876024	HYBRID IMPACT GUARD	Safety
1876025	WAVE CHEST PRO	Safety
1876042	MANIS 65	Safety
1876043	MANIS 55	Safety
1876031	MANIS 59	Safety
1876033	MANIS 49	Safety
1876034	MANIS 37	Safety
1876035	MANIS 29	Safety
1876037	GILET WAVE 1	Safety
1876038	GILET WAVE 2	Safety
1876039	GILET WAVE 3	Safety
1876040	CHEST L2	Safety
1876047	MANIS 55-T	Safety
1876048	MANIS 59-T	Safety
1876050	MANIS G1	Safety
1876051	MANIS G2	Safety
1876055	CITY GUARD	Safety
1876059	KIT PROSHAPE KNEE	Safety
1876060	LIGHT WAVE JACKET 1	Safety
1876053	LIGHT WAVE JACKET 2	Safety
1876061	LIGHT WAVE JACKET 3	Safety
1876062	MANIS JACKET 55	Safety
1876058	MANIS JACKET 59	Safety
1876063	MANIS JACKET 65	Safety
1876123	MANIS JACKET D1 55	Safety
1876124	MANIS JACKET D1 59	Safety
1876125	MANIS JACKET D1 65	Safety
1876119	LIGHT WAVE JACKET D1 1	Safety
1876120	LIGHT WAVE JACKET D1 2	Safety
1876121	LIGHT WAVE JACKET D1 3	Safety
2876071	LIGHT WAVE JACKET LADY 1	Safety
2876072	LIGHT WAVE JACKET LADY 2	Safety
1876080	SPORT GUARD	Safety
1876122	CITY GUARD D1	Safety
1876090	BODY GUARD	Safety
1876083	GILET MANIS 1	Safety
1876084	GILET MANIS 2	Safety
1876085	GILET MANIS 3	Safety
1876106	MANIS D1 49	Safety
1876107	MANIS D1 55	Safety
1876108	MANIS D1 59	Safety
1876109	MANIS D1 65	Safety
1876099	WAVE 1S D1 AIR	Safety
1876100	WAVE 11 D1 AIR	Safety
1876101	WAVE 12 D1 AIR	Safety
1876102	WAVE 13 D1 AIR	Safety
1876086	GILET SPINE S	Safety
1876087	GILET SPINE 1	Safety
1876088	GILET SPINE 2	Safety
1876089	GILET SPINE 3	Safety
1876112	NEW BAP D1 2000/3	Safety
1876115	NEW BAP D1 2000/6	Safety
1876116	NEW BAP D1 2000/7	Safety
1876117	NEW BAP D1 2000/8	Safety
1876118	NEW BAP D1 2000/9	Safety
1876073	SPINE S	Safety
1876074	SPINE 1	Safety
1876075	SPINE 2	Safety
1876076	SPINE 3	Safety
1876092	SPINE BOY 1	Safety
1876077	SPINE BOY 2	Safety
1876093	SPINE BOY 3	Safety
1876097	MANIS D1 G1	Safety
1876098	MANIS D1 G2	Safety
1876094	WAVE D1 G1	Safety
1876095	WAVE D1 G2	Safety
1876103	WAVE D1 23 BELT	Safety
1876104	WAVE D1 38 BELT	Safety
1876105	WAVE D1 42 BELT	Safety
1875611	BELT TIGER	Safety
1876091	HYBRID NECK BRACE EVO	Safety
1876081	DOUBLE CHEST	Safety
1876056	EASY FIT	Safety
1876065	ELBOW V E1	Safety
1876066	KNEE V E1	Safety
1876069	KIT J E1	Safety
1876064	KIT E E1	Safety
2876082	KIT LADY E1	Safety
2876064	KIT E LADY E1	Safety
1876140	KIT ELBOW SLIDER	Safety
1876133	KIT PRO-ARMOR ELBOW/KNEE	Safety
1876134	KIT PRO-ARMOR SHOULDER	Safety
1876141	KIT PRO-SHAPE SHOULDER	Safety
1876057	KIT PRO-SHAPE HIPS	Safety
1875944	KNEE SLIDERS B60D11	Safety
1875945	KNEE SLIDERS B64D50	Safety
1876068	HYBRID SHIRT E1	Safety
1876067	UNDERWEAR PRO-SHAPE PANT E1	Safety
1876011	UNDERWEAR PRO-SHAPE SHORT	Safety
1876070	HARD SHORT E1	Safety
1875786	ZIP BELT	Safety
2875786	ZIP BELT LADY	Safety

You will need to register with the website dainese.com or access your account, if already registered.

From your user profile, click on the "Conventional Warranty" tab and enter all data relating to the product for which you wish to activate the warranty. You can also upload a copy of your receipt of purchase.

Dainese must be informed of any non-conformity of Products purchased on-line (including non-conformity of a Product as a result of damages suffered during transport) within 2 (two) months of discovery (terms established by the Consumer Code); please do so by completing the ON-LINE RETURN form (available from the personal account or which can be requested by e-mailing dstoreonline@dainese.com). The Client must attach this when returning the non-compliant Product.

Dainese (or, in accordance with paragraph 12.4 below, the latter's foreign subsidiaries) will contact the Client to organise the courier collection of the non-compliant Product and handle the following stages on behalf of the Seller, at no expense to the Client, restoring the Product's conformity by repairing/replacing it or reducing the price accordingly, through to terminating the on-line sales contract and refunding the price paid.

The time required to repair or replace the Product will depend exclusively on the policies of the individual manufacturers. No damages can be claimed from the Seller or Dainese for any delays in making the repair or replacement.

For claims relating to products purchased from an official Dainese retailer or a website other than dainese.com, please contact the retailer/website where the purchase was made, directly.

 

 

 

 

If the Client is registered with the Website, he/she will have to express the desire to withdraw from the on-line contract of sale within 30 (thirty) days of the date on which he/she received the Product, by accessing his/her account on the RETURN SECTION “Orders” and by following the instructions that will appear after clicking on the “ORDER DETAILS” button.

If the Client is not registered with the Website, he/she will have to express the desire to withdraw from the on-line contract of sale within 30 (thirty) days of the date on which he/she received the Product, by accessing the RETURN SECTION of the website where he/she can insert his/her e-mail address and order number. Then follow the instructions:

Returns & Exchanges

Return Policy

At Dainese, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return or exchange your purchase. Simply follow the guidelines below:

• Returns are eligible for a full refund if returned within 30 days with a receipt.
• Unfortunately, we cannot exchange, replace or credit personalized Custom Works items.
• We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers.
• According to our Terms & Conditions, shipping costs in case of a return or exchange are at your own expense.
• We DO NOT accept online returns at any Dainese store locations and will be refused

How to Make a Return

BY MAIL

1. GET YOUR INVOICE READY
To start your return you will need to find your order number in one of these locations below:

• Subject line of your order confirmation
• Dainese.com account Order History

START RETURN

2. PREPARE YOUR PACKAGE

• Pack your return securely, in the original package, if possible, and include your printed invoice.
• Affix your shipping label to the package, making sure no other tracking labels are showing.
• Please have your name & order # clearly visible in the box

3. SHIP IT

When your package is ready, you can ship it via FedEx, UPS or the U.S. Postal Service

• For FedEx, drop it off at your nearest FedEx location
• For the U.S. Postal Service, give it to your mail carrier or drop it off at your nearest post office
• For UPS, drop it off at your nearest UPS location

4. SHIPPING LOCATION

The address to send you return or exchanged product is:

Dainese USA Inc.

ATTN: Ecommerce Dept. – RETURNS

1001 Brioso Drive

Costa Mesa, CA 92627

Refunds in the form of original payment can take up to two weeks to be credited back to your account

Shipping expenses for the return of the item are to be paid by the Customer.

Please send your return with your order number to: 

Dainese USA

ATTN: Ecommerce Dept. - RETURNS

1001 Brioso Drive

Costa Mesa, CA 92627

To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. Dainese shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.

The item must be returned intact and carefully packaged in its original box, complete with every accessory.

No, unfortunately the returns of goods bought from dainese.com cannot be returned to Dainese retailers but must be sent back in compliance with the above-mentioned instructions. All online returns click here

Our warehouse shall check the returned items as soon as we receive the returned goods and a return file shall be opened. A refund shall be issued up to 2 weeks from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).