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This service involves D-air® airbag replacement after activation in the Smart Jacket or Smart Jacket Lady.
This services includes expenses for picking up the garment, garment inspection at our After Sales center in Italy, airbag replacement and shipping expenses for sending the garment back.
The cost of the service does NOT include: extra garment repairs to fabric when damaged after activation and falling; garment cleaning service.
HOW DOES IT WORK?: Once Dainese has seen the D-air® airbag replacement request via order on our dainese.com website, the Dainese Consumer Care Team will contact you and provide you with the label for a courier in order to send the garment to the Dainese After Sales center in Italy.On average, Dainese will take between 10 days and two weeks from picking up the garment from the customer to inspection, airbag replacement and sending back to customer. It may take longer if extra repairs need to be made.
Caution: Before sending the garment, make sure to set the garment to shipping mode.
IMPORTANT NOTES: The airbag will only be changed following a thorough inspection of the garment. Dainese shall inspect and assess the garment, and establish whether further repairs to leather/fabric are needed when damaged after activation and falling. In particular, if the damage relates to the airbag opening area, restoring the damaged sections will be mandatory in addition to replacing the airbag. In this case, Dainese will provide an additional quote for the expense beyond the airbag replacement price. Should the damage relate to very large areas of the D-air® product, resulting in the safety of the product being compromised, Dainese may reject the request to restore the airbag and surrounding areas and suggest replacement of the entire product.
Garments returned must be completely clean. Otherwise, in order to proceed with the repair, Dainese will indicate that the Full Cleaning Service is required and make a charge for those costs in addition to the selected Service.
D-air® products returned must be complete and free from any form of tampering and/or alteration or any change. The addition of patches, labels or other items on any part of the garment – electronics and/or on leather/fabric – shall also be considered a change/alteration. Any such changes made by third parties without authorization by Dainese will be considered as tampering and will void the warranty for the product and all of its components. Any restoration/repair may involve the replacement of whole sections of the product to restore it to its initial configuration. This assessment is entrusted solely to Dainese, which will establish how to proceed or may also reject the request for assistance of any kind should the current condition of the garment not permit.In case it is not possible to do the service because of the conditions of the garment (for example because the garment presents damages related to very large areas resulting in the safety of the product being compromised; or the garment went through any form of tampering and/or alteration or any change not authorised by Dainese; or the garment is not technically repairable; or the garment has reached an extreme level of wear so much that the eventual cleaning might cause extra damage) Dainese will send back the garment to the customer WITHOUT FULFILLING THE SERVICE ORIGINALLY REQUESTED and the expenses related to the service “Product Ispection” (i.e. shipping from/to the customer + technical evaluation) will be withheld.
The garment must be sent completely clean, otherwise a charge will be made for the cleaning cost
The service is available only in European Union countries