ID N° 4040010207999001
This service includes garment inspection and assessment of damage and/or repairs needed. The service is available only for garments for the Dainese collection starting from 2010.
The cost of the service includes expenses for picking the garment up and sending it back to the customer.
Dainese reserves the right to check the overall condition of the garment returned, rejecting any repairs when it is not technically possible to proceed; or in the case of garments that are too old (garments from Dainese Collections before 2010); or in cases where the safety of the garment has been compromised by use over time and any damage present, so that repair will not allow safety to be restored.
Should repair be technically possible, Dainese will propose the repair and a detailed estimate for approval.
HOW DOES IT WORK?:
Once Dainese has seen the garment inspection request via order received on our dainese.com website, the Dainese Consumer Care Team will contact the customer and provide them with the label for a courier in order to send the garment to the Dainese After Sales center in Italy.
On average, Dainese will undertake to provide a quote within two weeks of receiving the garment.
The repair will only be made after Dainese has received the payment.
Garments returned must be completely clean. Otherwise, in order to proceed with the repair, Dainese will indicate that the Full Cleaning Service is required and make a charge for these service costs in addition to the selected service.
In the course of garment inspection, Dainese will indicate any states/conditions that may make processing the garment difficult/risky/incomplete.
Dainese will not accept garments that have been tampered with or changed by third parties.
MATERIAL AND CARE