This service involves garment inspection and assessment of damage and/or repairs needed.
The cost of the service includes the contribution for return shipping expenses, inspection and assessment of repairs needed.
Dainese reserves the right to check the overall condition of the garment returned, rejecting any repairs when it is not technically possible to proceed; or in the case of garments that are too old (garments from Dainese Collections before 2010); or in cases where the safety of the garment has been compromised by use over time and any damage present, so that repair will not allow safety to be restored.
Should repair be technically possible, Dainese will propose the repair and a detailed estimate for approval.
The garment will be repaired only after the payment reception.
HOW DOES IT WORK?: Once Dainese has seen the Product Inspection request via order on our dainese.com website, the Dainese Consumer Care Team will contact you and provide you with a label for a courier in order to send the garment to the Dainese After Sales center in Italy. TIMING: On average, Dainese will take between 10 days and two weeks to send the garment back to you. It may take longer in specific periods of the year.
IMPORTANT NOTES: The Product Inspection service is not available for D-air® products that haven't deployed.
Raw materials (leather or textile) used for the repair may have a different tone/shade from the original.
Garments returned must be completely clean. Otherwise, in order to proceed with the repair, Dainese will indicate that the Full Cleaning Service is required and make a charge for these service costs in addition to the selected service.
Should more than one repair service be purchased for the same garment, there will in any case be no refund of the charge for shipping expenses.
Dainese will indicate any states/conditions that may make processing the garment difficult and/or risky and/or incomplete. Dainese do not accept garments that have been altered/changed by third parties without authorization by Dainese. Dainese reserves the right to reject or return unrenewed garments sent in critical hygiene conditions, in particular with mold, bloodstains or residual dirt that has thoroughly penetrated the leather and stitching. The Service is only offered for all-leather items, not mixed fabrics (no leather/fabric, no split leather inserts). Dainese do not accept garments that have been altered/changed. Any such changes made by third parties without authorization by Dainese will be considered as tampering and will void the warranty for the product and all of its components. Any restoration/repair may involve the replacement of whole sections of the product to restore it to its initial configuration. This assessment is entrusted solely to Dainese, which will establish how to proceed or may also reject the request for assistance of any kind should the current condition of the garment not permit. In case the damage on the garment is too extended, making the repair not possible or too expensive, Dainese reserves the right to not proceed with the the rapair and send back the garment to the customer. No refund will be processed.
Please contact our Consumer Care Team for more information.
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