RETAIL STORE MANAGER
As a Store Manager, you are the first ambassador of the Brand. You take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Customer experience is delivered. You are responsible to build highly motivated teams, develop them to the next level and secure succession plans.
Additional: become the point of reference on a product category in the store.
DUTIES & RESPONSIBILITIES
Ensure achievement of team targets on monthly and annual basis.
Ensure your team delivers the best shopping experience to every Customer, through demonstrating and modeling the proper and expected Attitudes. Support them with consistent coaching, identify their development and training needs, partner with the Stores Coordinator and Sales and Operation Manager to tailor individual action plans.
Set individual goals and share team goals; proactively assess and manage performance against expectations (KPIs overlook, regular analysis and briefing with the team and colleagues). Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team. Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and in-store animation (in store and out of store events). Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase.
Support the team in building long term Client relationship, leveraging the different clienteling tools. Establish a Customer-centric mind-set in store to ensure the highest level of Client experience and proactively handle customer-related situations. Build and develop own Client portfolio especially returning and custom works customers. Hit the racetrack enthusiasts’ potential customers. Do not forget all types of riding experience. Keep in mind that touring/sport touring/lifestyle are growing markets and a huge customer base to hit.
Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training, procedures communication).
Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Dainese standards (shop floor, stockroom, documents maintenance, processes and procedures, approach to customers and company values) are achieved.
Be the store point of reference to the Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…). Proactively provide the Stores coordinator with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team.
Ensure policies, Brand standards and grooming guidelines are communicated and implemented.
Support Operations team in inventory management. Staff planning/scheduling and staff training through e-learning platform to be organized on a regular base (workforce management). Plan, organize and set daily activities and periodic briefings. Be responsible of the paperworks as per request of the retail team at company’s headquarters.
Previous retail experience in a structured company in managing or supervising role an asset. To be prepared to multi-task when the need arise. Lead the team by example. An anthusiastic, friendly and outgoing personality. Efficient, target-driven and ambitious with the determination to exceed expectations. Computer literacy, numeracy and accuracy essential.
German mother tongue, skilled both in written and spoken English.
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