To register with dainese.com, click LOGIN at the top right of the screen then click on “REGISTER”. Once you have completed all the mandatory fields and clicked on “SUBMIT”, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process.

You can also register at the check-out stage: in this case a confirmation e-mail will not be needed.

No, you do not have to register to make a purchase at dainese.com. You can order all the items you want without having to create an account.

If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.

If you decide to register with dainese.com, you can save your data and access your personal area from where you can check your order log, monitor the progress of your last order, ask for a refund and manage your wish list.

Registering also allows us to keep you informed about new offers or promotions as well as new events and products.

If you are already registered with dainese.com, you can modify your personal data from your personal area.

If you have forgotten your password, click on "Forgot Your Password?" and enter your e-mail address. The system will send you a new password in an automated e-mail.

If you want to close your account at dainese.com, simply send an e-mail to dstoreonline@dainese.com and ask to close your account.

This does not automatically remove you from the dainese.com newsletter.

To unsubscribe from the newsletter, you need to click on the relevant link in the newsletter itself.

For detailed information on how Dainese processes its customers' personal data, please read our Privacy Policy, which is available via the following link: https://policy.dainese.com/privacy

Any of the items from the Dainese/AGV product lines that are available at the time of purchase.

Orders are processed from Monday to Thursday from 08.00 to 16.00 and on Fridays from 08.00 to 13.00 (CET). During these times, Dainese will process orders within 2 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

Dainese ships from various warehouses. Shipments leaving Italy for worldwide delivery (except to Russia) will be sent via DHL. Orders for Russia will be shipped via SDA. 

When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your account so that you can monitor the progress of your delivery at any time on the courier's site.

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on “Apply Coupon” button and the cart will be automatically updated.

You should contact Dainese Consumer Care immediately using the Contact Form on our website and provide the correct electronic billing details.

No. Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

You can pay for your order online at dainese.com in any of the ways suggested by the website, namely card (Visa, Mastercard, American Express), Paypal, or bank transfer.

Yes. If you choose to make your payment to Dainese via bank transfer, please use the “IBAN” and "BIC" codes specified on your order confirmation and indicate the order number in the payment reference. In accordance with our Terms of Sale, the transfer must be made within 5 days of the order date. If payment does not arrive by day five, Dainese will cancel the order received.

If payment is made by bank transfer, delivery times will be longer as we have to wait from 3 to 7 days for the funds to be cleared. Orders involving payment by bank transfer will only be dispatched once payment has been cleared.

No. Orders must be made on our website dainese.com.

We ship to all countries that appear in the destination menu at the top right-hand side of the screen.

We currently only ship online orders to the countries that appear in the destination menu displayed at the top right-hand side of the screen. We suggest that you check whether our products are available in your country via any retailers or distributors by using the Store Locator on our site.

Yes, you can currently have your online order delivered to one of the official Dainese stores. You can select any official Dainese store in your country at checkout.

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.

Dainese ships from various warehouses therefore the customer might receive more than one shipment for the same order. Orders are processed from Monday to Thursday from 08.00 to 16.00 and on Fridays from 08.00 to 13.00 (CET). During these times, Dainese will process orders within 2 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)              

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer. The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.

Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by Dainese.  

Please note that:
- Items cannot be sent to post box addresses
- All deliveries must be signed for
- If payment is made by bank transfer, delivery times will be longer as we have to wait from 3 to 7 days for the funds to be cleared. Orders involving payment by bank transfer will only be dispatched once payment has been cleared.                                                                

Shipments leaving Italy for worldwide delivery (except to Russia) will be sent via DHL. Orders for Russia will be shipped via SDA. 

You can check the status of your order by logging into your account.

If you don't have an account, please use your Order Number and Email here.

All Dainese products purchased on www.dainese.com are guaranteed for two years.

The complete list of products covered by the conventional Dainese warranty is:

Please, contact warranty@dainese.com.

Dainese must be informed of any non-conformity of Products purchased on-line (including non-conformity of a Product as a result of damages suffered during transport) within 2 (two) months of discovery (terms established by the Consumer Code); please do so by completing the ON-LINE RETURN form (available from the personal account or which can be requested by e-mailing dstoreonline@dainese.com). The Client must attach this when returning the non-compliant Product.

Dainese (or, in accordance with paragraph 12.4 below, the latter's foreign subsidiaries) will contact the Client to organise the courier collection of the non-compliant Product and handle the following stages on behalf of the Seller, at no expense to the Client, restoring the Product's conformity by repairing/replacing it or reducing the price accordingly, through to terminating the on-line sales contract and refunding the price paid.

The time required to repair or replace the Product will depend exclusively on the policies of the individual manufacturers. No damages can be claimed from the Seller or Dainese for any delays in making the repair or replacement.

For claims relating to products purchased from an official Dainese retailer or a website other than dainese.com, please contact the retailer/website where the purchase was made, directly.

If you are registered on our website, log into your account and go to the "Orders" section. Select the order you want to return and click "Create a Return" to select the item(s) you wish to return.                                        

You can then send the item(s) to be returned to our warehouse.        

If you are not registered on our website, access the "Orders" section by entering your email and order number. Once you have clicked “View”, if the details have been entered correctly, you will be taken to an order summary page, where you can click on “Create a Return” and select the item(s) you wish to return.                  

You can then send the item(s) to be returned to our warehouse. Remember that you can return any items within 30 days of receipt.      

You can ask to exchange an item for a different size or color within 30 days of receipt. We will endeavor to fulfill your request, however this will be dependent on stock availability.

Remember that you can request to exchange any item for a different size or color within 30 days of receipt.

If you are registered on our website, log into your account and go to the "Orders" section: Select the order you want to return and click "Create a Return" to select the item(s) you wish to return. Then select the new size or color that you want to exchange the item(s) for.

You can then send the item(s) to be returned to our warehouse.        

If you are not registered on our website, access the "Orders" section by entering your email and order number. Once you have clicked “View”, if the details have been entered correctly, you will be taken to an order summary page, where you can click on “Create a Return” and select the item(s) you wish to return. Then select the new size or color that you want to exchange the item(s) for.

You can then send the item(s) to be returned to our warehouse.

You must pay for all return shipping costs unless there is a special online promotion that includes free returns. Only in this case will Dainese provide you with a DHL label to affix to the package, which you can then use to return the package via your nearest DHL center. 

At the moment, the returns of online orders from Switzerland will be organized by our Consumer Care Team.

To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. Dainese shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.

The item must be returned intact and carefully packaged in its original box, complete with every accessory.

If you choose to collect your online order from one of our official stores, you can also return any items to the same retail store. If you request delivery to your home or work address, the return should be sent to our warehouse.

Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened.

A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).

If payment was made via bank transfer, our Consumer Care department will contact you to request your bank details so that we can refund you.

We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.

Dainese performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form. Our Consumer Care department will provide support in arranging the return of the goods.