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Faqs

  • VARIOUS
  • CLEANING
  • CLEANING
  • CERTIFICATIONS
  • SECURITY
  • REPAIRS AND CLAIMS
  • ELECTRONIC SYSTEMS
  • HELMET CUSTOMIZATION
  • Garment Cleaning
  • Leather Garment customization (FITNET)
  • D-air® Racing
  • D-air® Street

Can you send me some AGV stickers?

Unfortunately the company is not authorised to distribute this kind of material. If you are looking for promotional material, try asking your local AGV shop.

Why does AGV use different fasteners for the helmets?

Our helmets feature three different types of fasteners: the Double-D fastening system, the buckle with fine adjustment and the quick-release buckle. The more sporty models all feature the Double-D fastener, simply because they are part of the MotoGP competition standard. The others feature a simpler fastener, and are designed for the tourism and comfort lines. All the fastening systems undergo factory testing as well as tests required by safety standards and relating to strength and fastness.

Is it true that MotoGP riders use the same helmet I can buy?

The Racing line is dedicated to sports helmets only. Their production process follows the same standards required by MotoGP, including the Double-D fastener and the flat visor ready to use tear-off films. In fact, the most famous motorcycle champions wear exactly the same helmet which you can buy.

How should I clean my helmet?

All you need to do to keep your AGV helmet clean is a few simple rules. First of all you should never let your helmet gather dirt. To keep it clean all the time, we recommend the use of AGV "Multiuse Cleaner" that you can get from any AGV dealer. This product works in two ways: it sanitises the inner components and cleans the liner and visor without harming any of the plastic parts. We recommend that you spray the product on the parts you want to clean, leave it until the spray is absorbed then wipe with a clean dry cloth.
If you prefer, you can simply use a sponge or a cloth soaked in warm water and a neutral soap. When you have finished, turn the helmet upside down so that any excess water can drain out of the air vents and leave it to dry at room temperature and well away from any sources of heat (sun, radiators etc...). AGV strongly recommends the use of a neutral soap as opposed to soap powders or glass cleaning products as such items often contain alcohol and/or solvents that can be abrasive and ruin the helmet.
For further information, see “Assistance - Use and Maintenance ” - “Safety warning” booklet.

Where is the type-approval label?

The type-approval label is sewn on to the helmet strap. It is usually concealed and protected by the chin strap.

Why is the type-approval label important?

It is needed to be able to legally show that the helmet has been type approved. The first letter “E”, with a number, indicates the European Ministry of Transport which has granted type approval (E3 = Italy, E1 = Germany, E11 = UK, etc.).
The second series of figures (e.g.: 051111) is dedicated specifically to the helmet model and provides the link with the type-approval certificate and all the test documentation making this up. In short, it is the link with the helmet design data.
After this number, the following letters appear alternately:
-      P = protective helmet for the chin as well
-      NP = helmet which does not protect the chin
-      J = jet helmet
-      P/J = protective helmet for the chin + jet helmet

The last figure of several numbers is unique for each physical helmet and provides traceability with the lot and date of production, and consequently the details relating to the production process.

Is a helmet which has suffered an accident still safe?

Modern helmets are designed to withstand maximum impact through their destruction. Even a small impact can affect the integrity of a helmet and sometimes damage is caused that is not visible to the naked eye except to that of an expert. However, not even a very thorough visual inspection can confirm that the helmet will withstand another impact and remain fully effective. For this reason helmets that have been involved in even seemingly minor accidents must no longer be considered safe and must be replaced.

What is the average life-span of a helmet? When should I change my helmet?

There is no precise answer to this question. The average life of a helmet depends on a lot of factors, such as frequency of use, conditions of use (heat, cold, rain, etc.), the care and maintenance given to it, etc. Some helmet parts, such as polystyrenes and padding tend to wear after time, and lose their functionality. The same goes for mechanisms and the strap, which undergo a lot of wear. We suggest replacing your helmet at least every 5 years from purchase. Furthermore, it is a good idea to also change the helmet even before the indicated periods, or after an impact, in the event of evident signs of wear and/or deterioration of the main parts such as the bubble, strap, polystyrene and mechanisms.

Is it true that fibre helmets are safer than plastic ones?

No. Both the type-approval results and the SHARP results have shown that a plastic helmet can be as safe as and often safer than a fibre one. Fibre undoubtedly has other advantages, such as for example less weight and smaller dimensions, but does not necessarily provide greater safety. The reason why MotoGp riders or other championship riders choose fibre helmets is because they want them as light and small as possible for aerodynamic reasons and because they are less tiring to wear.

What is SHARP?

SHARP (Safety Helmet and Assessment Rating Programme – Programme for assessing the safety of helmets) is a programme begun in 2007 by the UK Transport Department, the goal of which is to provide all motorcyclists with an absolutely independent safety rating in case of impact, with regard to many of the helmets now available on the UK market. The SHARP rating goes from 1 (Min.) to 5 (Max.) stars and is based on the results of a series of lab tests. This survey has shown that the lives of over 50 motorcyclists a year could be saved if helmets were used with higher SHARP ratings. For more details visit the website www.direct.gov.uk/sharp.

 Is SHARP an alternative type-approval?

No, SHARP should be considered as a supplement to type-approval. SHARP, in fact, does not aim at replacing European type-approval, but rather enables customers to know more in terms of the safety of the model they are about to purchase. A one-star model, though in conformity with standards, protects much less effectively than helmets with higher ratings. The SHARP tests have shown variations in protection levels between one and five-star helmets in case of accidents that can even reach 70%. Anyone can judge the beauty of graphics, the shape of the helmet, the comfort or the product quality. SHARP provides an independent assessment of an often hidden, but highly important element like safety in case of an accident.

Why is SHARP reliable?

SHARP assessments are directly controlled by an independent and public body, the UK Ministry of Transport. Tests are performed scrupulously in certified labs and the results are published on the website for everyone to see. The sampling of helmets for testing, completely paid for by the UK ministry of transport, is done without notifying the manufacturers in advance. The helmets are purchased directly in shops so as to be able to determine the real level of safety of the helmets available to the general public.

How can I send my helmet to you for repair?

To send your AGV helmet to our Customer Care Centre contact an authorised AGV dealer even if you bought it on-line (a list is available at the Store Locator section of the AGV website). Take your helmet to your local AGV shop and ask them to repair it if possible. In the event a repair is not viable, a claims procedure will be started. The shop will send the item directly to us and will then keep in contact with our technicians so that you are kept informed of the times and measures necessary for the repair work. Remember to include the sales receipt when preparing the shipment, since it is a proof of the purchase date if there is a basis for warranty cover which, in compliance with European regulations, lasts for 2 years from the purchase date.

I have bought an article with a defect, what should I do?

To check whether the damage you have found is effectively a production defect, please contact an authorised AGV dealer, preferably where you bought the helmet and even if you bought it on-line (a list is available at the Store Locator section of the AGV website). The shop will be able to give a first technical evaluation, and, if necessary, will open a claim procedure and arrange shipment of the article directly to us. Our qualified staff will inspect the garment and if the defect you have found is under warranty it will be repaired or replaced, depending on the extent of the defect. In case the helmet is not in production anymore, AGV will refund you with the helmet's value through the dealer where you purchased your helmet. Remember to keep and show the sales receipt to the dealer, since it is a proof of the purchase date if there is a basis for warranty cover which, in compliance with European regulations, lasts for 2 years from the purchase date.

I have an article that has been damaged by normal wear and tear, what should I do?

To check whether the damage you have found is effectively due to normal wear and tear, please contact an authorised Dainese dealer even if you bought it on-line (a list is available at the Store Locator section of the AGV website). The shop will then keep contacts with our technicians so that you are kept informed on the times and measures necessary or possible for the repair work. Remember to include the sales receipt when preparing the shipment, since it is a proof of the purchase date if there is a basis for warranty cover which, in compliance with European regulations, lasts for 2 years from the purchase date.

Can I install SHARE system on any AGV helmet model?

The helmet models compatible with REAR SHARE EASY are:

Numo

Numo EVO

Compact

K-5 jet

Fluid

 

The helmet models compatible with SIDE SHARE EASY are:

K-5

K-3 SV

S-4 SV

Stealth SV

Horizon

Skyline

Strada

DA530 (Dainese)

Do I have to take care of installing the communication system SHARE by myself after I've purchased it?

Yes. Installing the communication system is easy and does not require tools. Simply follow the installation instructions listed in the booklet you'll find in the kit. You can also download the instructions from the website

What are the main features of the SHARE communication system?

The system allows you to connect cell phones and smartphones, intercom communication with a device of the same type up to distances of a few tens of meters, connection with motorcycle satellite navigators available on the market and with the satellite navigators of smartphones, allows you to listen to music in wireless mode and via cable transmitted by devices that feature A2DP bluetooth profiles, connects with FM radio stations and is equipped with RDS (automatic radio station search function).

What is the maximum speed at which communication runs smoothly with SHARE system?

The limit speed at which communication begins to be choppy depends on a number of factors that represent sources of external noise, such as the type of motorcycle used and the type of helmet. Generally speaking, you can communicate smoothly up to a speed of 120-130 km/h with a one-piece or closed flip front helmet, or approximately 80-90 km/h with a jet or open flip front helmet.

Am I allowed to use the device SHARE anywhere on road?

The laws of individual Countries allow you to use communication systems assembled on a helmet anywhere in Europe and in nearly all States of the U.S. In some cases use is prohibited, while in others it is limited with certain restrictions. You must find out before you purchase the system what the laws of the Highway Code in force are in your Country, or in the Country you are travelling in during your trip.

One of the typical restrictions is to use devices in "mono" mode to allow riders to hear danger signals or external sounds while riding. This is precisely why the SHARE system allows you to detach one earphone.

The laws of the Highway Code change rather quickly in this industry, so be sure to keep yourself informed.

Does the intercom connection with SHARE system allow me to communicate between one motorcycle and another?

The connection is guaranteed for short distances of up to a maximum 100 meters, beyond which the system disconnects. This means that the system surely enables communication between the rider's helmet and the passenger and allows communication between two motorcycles that are close to each other (side-by-side or at a short distance).

Is intercom connection possible between a helmet equipped with the SHARE system and another equipped with a different type of communication system?

No. Only two SHARE systems can interconnect in intercom mode.

What is SHARE pairing and what is the difference with a normal connection?

Pairing is the process by which a communication system recognizes another electronic device. Pairing of the SHARE system to another electronic device needs to be carried out only once and it is possible to pair the SHARE system with other devices. Pairing is saved in memory so that when you turn on the SHARE system again, you won't have to carry out another pairing to the same device.

The connection, instead, is an automatic or manual process that allows communication between SHARE and other electronic devices paired to it. The SHARE system automatically connects to the last device connected previously if it is visible, e.g. within a distance of 10 meters.

I can't pair the SHARE system to my phone? What do I have to do?

Pairing is a process that depends on both devices. Phones recently placed on the market are designed to allow pairing with SHARE and have an active Bluetooth channel. First of all, you have to check that the phone has been configured so that it can search other Bluetooth devices. Check the manual of the phone if necessary to find out. Sometimes, certain smartphone applications have the Bluetooth channel engaged and do not allow pairing. If so, you have to identify which applications they are and de-install them, before you proceed with pairing.

I am unable to pair the SHARE system to the navigator. What do I have to do?

The SHARE system cannot be paired with car navigation systems available on the market. It can be affiliated on most navigators specifically designed for motorcycling (Tom Tom and Garmin).

When I receive a call, the SHARE system does not announce the name of the caller, even though the caller is listed in the phone book. How can I activate this function?

Access to the phone-book by SHARE also depends on the phone model with which it is paired. On recently designed models, this function is enabled. On certain phone models, the user is requested to grant authorization. On other models, instead, it unfortunately is not possible.

I can't make with SHARE system a phone-call with vocal activation. What should I do?

First of all, make sure that the phone supports this function and how it can be activated if it is available (it often is necessary to enter a keyword before the name of the person to call (like: “call…”).

Secondly, SHARE must be placed in the conditions to activate the vocal call (double click on the + key).

Finally, make sure that the name of the person to call is entered in the phone book in the same way you pronounced it.

After you've checked they match, the quality of the phone's digital filters as well as any surrounding noise come into play. For a call with vocal activation, you may have to stop riding or at least slow down, in order to attenuate aerodynamic disturbance on the microphone.

Can I hear the sound signal via SHARE when I receive an SMS or reminder on the phone?

It depends on the type of phone. It usually is possible.

The intercom with SHARE system disconnects. What do I have to do?

Intercom communication is designed to disconnect automatically after 60 seconds during which the system has not perceived any signal, or when the distance exceeds the maximum limit for a connection between the two devices.

To reactivate intercom manually, briefly apply pressure on the CTRL key of one of the two paired devices, or emit a loud vocal sound.

The connection is less stable if the batteries are low. In this case, proceed to recharge the device.

How can I tell that the SHARE batteries are low?

An automatic message in the earphone will signal that the battery is running low.

If I am listening to music with SHARE system or if I am in intercom mode, can I nonetheless receive phone calls?

Yes. The phone-call always has priority over the other functions, which are therefore interrupted until you quit the phone call. When the phone call is over, the low priority function is automatically restored.

How is priority between intercom communication and the navigator messages with SHARE system managed?

Navigator messages interrupt intercom communication by default. The priority of connected devices can be customized during pairing. For more details, see the paragraph "Superpriority pairing" in the User's Manual.

Can the inside of a helmet be changed to alter the fit?

AGV helmets can also be personalised as regards degree of comfort. On many AGV and MDS models, this is possible, choosing interiors with thickness below or above standard. The possibility of personalisation changes from model to model. The AGV network or info@agv.it can provide details in merit.

How about tailor-made helmets?

The technological processes involved preclude the offer of tailor-made helmets. Our main standard production covers a wide range of need, and runs from XXS (52 cm cranial circumference) to XXXL (66 cm).

Can I have my helmet painted?

AGV strongly advises against painting helmets because the solvents in the paints can negatively affect the safety structure (bubbles and polystyrene) and the plastic parts (mechanisms, visor, etc.). For the same reason, stickers must not be applied to the helmet or visor. Painting the helmet or tampering in any way with the helmet parts will immediately invalidate the AGV product warranty.

How can I clean my Dainese leather items?

It is vital not to let dirt build up over time on items of leather clothing. Never use products containing solvents to clean them. Use the Dainese “Protection & Cleaning Kit” that you can find at any Dainese store. This kit contains two products: the first is for thoroughly cleaning the hide while the second nourishes it to keep it soft and pliable. If you don't have a kit, you can always use a sponge or a clean cloth and cold water with a little neutral soap as detergent. After cleaning the item, leave it to completely dry well away from any sources of heat (e.g. the sun, radiators, ...) and, if possible, on a flat surface or on a suitable hanger. The lining must be washed separately in water at 40°C max; Dainese recommends that you use a neutral soap and not a detergent powder which might be abrasive.

Do you have any advice for cleaning Dainese leather garments?

1) Do not rub down the garment with a brush or abrasive materials or creams.
2) To remove both gnats and dust, simply wipe the area with a soft sponge soaked in neutral soap and water. It is best to promptly remove any organic spots left by insects (e.g. gnats, mosquitoes etc.), since the fluids they contain are quite aggressive on the leather.
3) Any oil or grease should be washed immediately with a soft damp cloth, clean with gentle circular movements, avoiding to unduly rubbing the soiled area.
4) Dry the garment away from heat sources and in a well-ventilated place, it is best to use a clothes hanger to prevent the garment from creasing or taking on shapes that are difficult to eliminate.
5) When a garment is dried after it is accidentally wet, the leather may appear dry or stiff. To restore its initial characteristics use the Dainese Leather care KIT Protection and Cleaning Kit, which can be found at any Dainese dealer. The kit has two products: the first has an in-depth cleansing action on the leather, the second maintains it rich and soft, feeding the leather and keeping it hydrated.
The Kit can be also be used for normal cleaning and care for the garment, always when dry. Remember to take great care with garments made of several different materials. In this case, always and only follow the instructions on the garment label.

I'd like to have my Dainese leather garment cleaned by you. Is this possible?

Yes, Dainese offers the “Regenerate your Dainese leather garment” service that can be purchased only in the countries inside the European Community.

Service: Regenerate your Dainese leather suit or jacket + pants* 

The service includes:

Special cleaning of the leather exterior and sanitization of the interior
- Leather-nourishing treatment
- Review of safety stitching **
- Free suit cover
- Free cleaning kit
- Return shipping costs

You can request this service at any official Dainese retailer or order it on-line here.

Service: Regenerate your Dainese leather jacket or your leather pants * 

The service includes:

- Special cleaning of the leather exterior and sanitization of the interior
- Leather-nourishing treatment
- Review of safety stitching **
- Free cleaning kit
- Return shipping costs

You can request this service at any official Dainese retailer or order it on-line here.

PLEASE NOTE:

Please remember that the “Regenerate your Dainese leather clothing” service only refers to leather items of clothing, i.e. jackets, trousers and leather suits (two-piece or professional).

Dainese do not offer any other type of service specifically for cleaning leather items.

Please also note that Dainese do not offer any type of service for cleaning fabric items.

 

* items made of more than one material (e.g. fabrics, suede, split cowhide…) are excluded.

** for items damaged in different areas and that need partial or complete repair work, an estimate will be prepared according to the extent of the damages. (Evaluation by Dainese.)

Given the complex nature of their structure, it is not possible to re-stitch the knees on the most recent models of leather suits.

Dainese reserve the right to refuse, i.e. return not regenerated, items of leather clothing that are in a "critical" condition. This applies particularly to blood stains or residual dirt (mud and/or similar) which have penetrated deep into the leather. This pertains particularly to leathers that need special treatment (e.g. items made with Vintage leather). Dainese will make the decision about whether an item is "critical" or not.

Please also note that the results of the service supplied depend on the condition in which items are received, on their wear and on the care that has been taken of them over time.

 

How do I wash fabric garments in GORE-TEX® and D-Dry®?

As with leather, it is important that you do not allow dirt to build up on fabric garments, which over time may seep between the weave of the fabric and become very hard to remove. Dainese garments in fabric or with waterproof and breathable membranes such as D-Dry® o GORE TEX® should be washed in luke warm water (max. 30°C) with softener free, neutral soap, instead of detergents containing solvents and abrasives, unless otherwise indicated on the garment's label. When washing make sure you treat the outer fabric very delicately, excess rubbing may damage the fibres. It is best to remove padding and protections, close zips and Velcro's (this avoids their abrasive effect on the fabric or the internal netting). What's more it is important to remember to dry the garment in a dry place away from direct light and heat. Remember to take great care with garments made of several different materials. In this case, always and only follow the instructions on the garment label: the indications must be strictly observed. All technical fabrics, including elasticized versions, must always be given a very delicate cleaning treatment. In particular high-tech fibres with mechanical properties must be treated with softener free, neutral detergents. Softeners can significantly weaken the waterproof and oil-proof surface treatments and even damage the resin coatings and multi-purpose membranes in Polyurethane and based on Polytetrafluoroethylene (i.e. PTFE – Teflon) usually applied on the backing of the fabric.

How do I wash my gloves?

Leather gloves are best not washed, avoiding dirt from building up over time and using the Dainese Cleaning & Protection Kit to keep them soft and clean. Fabric gloves, in GORE-TEX® and in D-Dry®, however if a more in-depth cleaning is needed, Dainese recommends to wash them delicately in luke warm water (max. 40°C) and non-abrasive, softener free neutral soap. Then dry them in a cool, dry place, away from direct light and heat, making sure you hang them by their cuffs, with the fingertips pointing downwards. All said, only unless otherwise indicated on the garment label. All technical fabrics, including elasticized versions, must always be given a very delicate cleaning treatment. In particular high-tech fibres with mechanical properties must be treated with softener free, neutral detergents. Softeners can significantly weaken the waterproof and oil-proof surface treatments and even damage the resin coatings and multi-purpose membranes in Polyurethane and based on Polytetrafluoroethylene (i.e. PTFE – Teflon) usually applied on the backing of the fabric.

How should I clean my boots?

To clean your Dainese boots just follow a few simple rules:
1) Do not rub the boots with a brush or abrasive materials and creams.
2) To remove outside dirt, simply wipe it with a soft, damp cloth, gently rubbing the surface.
3) Dry the boots away from direct heat and light, in a well-ventilated place.
4) When the boots are dried after they are accidentally wet the leather may appear dry or stiff. To restore its initial characteristics use the Dainese Leather care KIT 'Protection and Cleaning Kit', which can be found at any Dainese dealer. The kit has two products: the first has an in-depth cleansing action on the leather, the second feeds the leather, maintaining it rich and soft.
The Kit can also be used for normal cleaning and care for the boots, always when dry.

How should I clean a garment in mixed fabrics?

It is essential that you follow instructions on the garment label.

How can I clean a vintage garment?

It is essential that you follow instructions on the garment label. The Vintage products have been made with highly selected Italian leather. These articles are characterised by a pull-up effect finish based on oils and waxes, especially created to give the garment a worn appearance, but also an aggressive look that improves with age: this peculiarity gives the characteristic Vintage effect, perfect for the 'On the Road' style concept for this garment line. It is best to avoid dirt from building up over time. To remove dirt use the special cleaning and protection Kit provided for this product line (carefully follow the application method using a soft cloth and gently rubbing the surface with delicate circular movements, never concentrating overly on the mark) Dry away from direct light and heat. IF YOU ARE NOT SATISFIED WITH THE RESULT IT WOULD BE BEST TO CONTACT A SPECIALIST LEATHER CLEANER.

How can I get rid of oil and gnat marks?

These marks must be removed as soon as possible: the longer they remain the harder it is to remove them. To clean insect marks just wipe them away with a soft damp cloth and neutral soap. It is best to promptly remove any organic spots left by insects (e.g. gnats, mosquitoes etc.), since the fluids they contain are quite aggressive on the leather. Any oil or grease should be wash immediately with a soft damp cloth, clean with gentle circular movements, avoiding to unduly rubbing the soiled area. Dry the garment away from heat sources and in a well-ventilated place, it is best to use a clothes hanger to prevent the garment from creasing or taking on shapes that are difficult to eliminate.

Is it possible to make modifications/alterations on standard garments?

We usually discourage making modifications to standard garments that risk compromising the safety and comfort characteristics that provide the fundamental requisite for all Dainese products. Furthermore, significant modifications to a garment cost as much if not more than the actual garment itself.

 

Can Dainese leather garments be customised?

Yes, several models from the current collection can be customised in terms of design and/or comfort. As concerns aesthetics, you can choose colour combinations and wording.

As regards comfort, Dainese now offer a made-to-measure service which means you can have perfectly fitting leather garments just like any World Championship rider. The service is available at the best Dainese retailers (you can find a list in the Store Locator section on the Dainese website, Fitnet line) where specially trained staff will take all the measurements needed to make your garments fit like a glove.

 The main areas that can be altered are the: neck, chest, biceps, forearms, wrists, waist, hips, thighs, knees, calves and ankles.

You can find a list of models that can be personalised and the colours combinations available at authorised Dainese retailers.

Where the measuring service for leather garments is provided?

The retailers who provide the measuring service have the word 'Fitnet' beside the name of their store in the Store Locator section at www.dainese.com.

Alternatively, several Dainese retailers hold “Made-to-Measure” events during the course of the year at which specially trained staff from our R&D department are available to take customer measurements.

How much do customised or made-to-measure items cost?

There are four degrees of personalisation based on the requirements of different fits and/or changes to colour. Please contact your local Dainese retailer for the price of the personalisation you have in mind.

How long does it take for personalised or made-to-measure items to be made?

It generally takes about 6/7 weeks for the delivery of personalised or made-to-measure items once the final sketch has been approved and the measurements have been confirmed.

Can I have my D-air® Racing system replaced?

Certainly! The D-air® Racing system can be replaced following deployment. Dainese offers everyone who buys the D-air® Racing system the option of signing a maintenance contract with authorised retailers. This package is for two years and includes the free replacement of the bag and gas generator every time the system has deployed and played its role in protecting the rider. Needless to say, this only applies for correct use of the system.  

Other benefits of the package include shipping costs, cleaning, discount on any repairs or replacement parts and disposal of the product when it is no longer used.

Can I use D-air® Racing on the road?

No, D-air® Racing was designed exclusively for use on the track. In reality, falls that occur on the track are very different from those which happen on the road.

Is D-air® Racing homologated?

Yes. All the performance characteristics of D-air® Racing have been verified and certified by the TÜV SÜD automotive division, an organisation which has vast technological expertise in the protection and airbag technology system sector. D-air® Racing successfully passed the tests set by EN 1621.1, EN 1621.2 and EN 1621.4. The system also underwent an additional series of very severe tests aimed at verifying its reliability in hostile weather conditions such as extreme heat or in the presence of strong electromagnetic interference to name but a few.

Another very important test was the safety one which demonstrated that even if the D-air® Racing system deployed not following a fall, it did not interfere with the rider's ability to keep control of the bike.

Does the D-air® Racing system deploy at every fall?

D-air® Racing uses very sophisticated deployment technology that is much more intelligent than a simple piece of wire. Its sophisticated deployment algorithm lets it distinguish between different types of fall and decide whether or not and how to intervene. If the dynamics of a fall do not justify deployment, the system will not activate so as to avoid wasting money on testing and replacing.

I'd like to customise my D-air® Racing suit. How do I do that?

To order a D-air® Racing suit, contact your nearest authorised Dainese-D-air® Racing store. You can also avail of the made-to-measure service and/or colour changes and/or have wording or sponsors' names or logos added. For further information about costs and delivery times, contact your dealer.

Where can I download the data acquisition software from?

The data acquisition software for the D-air® Racing suit can be downloaded from the 2D website via this link:

 

http://2d-datarecording.com/en/produkte/custom-packs-1/dainese-d-air

 

This software can be download only online and allows viewing the telemetry and all the data relating to track performance.

 

Once the software is installed on the PC, the data can be downloaded from the suit using a USB cable. The complete software user’s manual can be downloaded from the same 2D website via the above-mentioned link.

 

This software is related only to the acquisition of data from the suit to the PC. The firmware managing the airbag activation has been installed directly in the suit and can be updated only by Dainese.

Can I update the firmware that manages the airbag activation?

The firmware installed in the suit that manages the airbag activation is always sold with the latest available version and if the suit is returned to Dainese for repair or analysis, the latest version is installed automatically if needed.

 

The firmware cannot be updated by the user or the reseller but only by Dainese. All firmware versions issued by Dainese are anyway verified and functional, even if the firmware installed is not the latest version.

What is the air pressure inside the airbag on deployment?

Dainese products are designed, tested and certified to guarantee that the whole item and any fabric/leather components along with the active and passive protection systems protect the wearer as best as humanly possible.

 

Dainese have carried out hundreds of safety tests on D-air® garments of every size and obtained TÜV Süd approval for the protection provided.

 

An airbag is only one part of a protection system: the air pressure inside the airbag on deployment varies from 1.25 to 1.74 bar from the Street version to the Racing version depending on the various configuration of the D-air® garments.

How much does the D-air® system weigh?

With the D-air® system, the weight of the suit varies from about 6.5 Kg for a size 44 up to 9 Kg for a size 60.

What is the “Cold technology” gas injection system?

"Cold technology" is a gas injection system that offers considerable benefits in terms of inflation speed, volumes attained and product safety in comparison with other previous technologies (Pyrotechnic Inflater / Hybrid Pyrotechnic / Heated Gas) and was therefore adopted by car manufacturers for airbags.

 

It is known as "cold technology" because the gas to be compressed and injected must be cooled to reach its liquid form: once the airbag is deployed, the gas is allowed to escape and expands to its gaseous state.

Can I have my D-air® Street system replaced?

Certainly! The D-air® Street system can be replaced following deployment.

D-Air® Street garments (i.e. the Gilet or Gore-Tex® jacket) must be sent to Dainese by an authorised Dainese D-Air® Street dealer. N.B. The M-kit (electronic accident detection system fitted to bike) must be checked by an authorised Dainese installer as it is vital to ensure that system is working properly.

How is the M-Kit fitted to my bike?

Dainese will supply you with details of authorised Dainese D-air® Street installers who work with authorised stores. These installers have all the necessary expertise to work safely and in full compliance with legislative requirements when fitting D-air® Street M-kits to your bike or scooter. These authorised installers have been selected and specially trained for such work and can therefore guarantee complete reliability of your D-air® Street system.

How does D-air® Street work?

The accidents that can happen on the road are very different from the falls we see at race tracks. D-air® Street was specifically designed to protect riders from the type of accidents that happen on the road. Its sophisticated deployment algorithm lets it more quickly detect the conditions of an accident and decide whether or not and how to intervene. If the situation does not justify deployment, the system will not activate so as to avoid wasting money on testing and replacing.

A typical road accident involves an impact between the front of a bike and a stationary or moving object, usually a car. The numerous crash tests performed by Dainese, demonstrated very clearly that an airbag must be deployed within 80 milliseconds of the first impact to provide protection. The only way to know if an airbag is fast enough is to establish the Total Time of Intervention.       

Total Time of Intervention (TTI) = Deployment Time (DT) + Inflation Time (IT) 

Knowing just one of these values (DT or IT) is of no use at all when trying to evaluate the effectiveness of the system being tested and may conceal technological shortcomings. In severe impacts, the D-air® Street system has a Total Time of Intervention of just 45 milliseconds that is well within the 80 milliseconds available.

Is D-air® Street homologated?

All the performance characteristics of D-air® Street have been verified and certified by TÜV SÜD, an organisation which has vast technological expertise in the protection and airbag technology system sector. D-air® Street successfully passed the tests set by EN 1621.2 and EN 1621.4. The system also underwent 800 individual tests including reliability tests in hostile weather conditions such as extreme heat or in the presence of strong electromagnetic interference to name but a few. It is very important to stress the results of the safety tests which confirm that even in the case of a deployment that takes place when there has not been an accident, the rider's ability to keep the bike under full control is not affected. 

What is the air pressure inside the airbag on deployment?

Dainese products are designed, tested and certified to guarantee that the whole item and any fabric/leather components along with the active and passive protection systems protect the wearer as best as humanly possible.

 

Dainese have carried out hundreds of safety tests on D-air® garments of every size and obtained TÜV Süd approval for the protection provided.

 

An airbag is only one part of a protection system: the air pressure inside the airbag on deployment varies from 1.25 to 1.74 bar from the Street version to the Racing version depending on the various configuration of the D-air® garments.

What is the “Cold technology” gas injection system?

"Cold technology" is a gas injection system that offers considerable benefits in terms of inflation speed, volumes attained and product safety in comparison with other previous technologies (Pyrotechnic Inflater / Hybrid Pyrotechnic / Heated Gas) and was therefore adopted by car manufacturers for airbags.

 

It is known as "cold technology" because the gas to be compressed and injected must be cooled to reach its liquid form: once the airbag is deployed, the gas is allowed to escape and expands to its gaseous state.

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