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  • Orders
  • Methods of payment
  • Shipping
  • Conventional Dainese Warranty
  • Returns
  • AFTER SALES

Your Account

Orders

Methods of payment

Shipping

Conventional Dainese Warranty

Returns

AFTER SALES

I would like to create an account with dainese.com, what do I have to do?

To register with dainese.com, click LOGIN at the top right of the screen then click on “CREATE AN ACCOUNT”. Once you have completed all the mandatory fields and clicked on “SUBMIT”, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process.

You can also register at the check-out stage: in this case a confirmation e-mail will not be needed. 

Do I have to register to make a purchase?

No, you do not have to register to make a purchase at dainese.com. You can order all the items you want without having to create an account.

If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.

What are the benefits of registering?

If you decide to register with dainese.com, you can save your data and access your personal area from where you can check your order log, monitor the progress of your last order, ask for a refund, send product reviews and manage your wish list.

Registering also allows us to keep you informed about new offers or promotions as well as new events and products.

Can I modify my personal data?

If you are already registered with dainese.com, you can modify your personal data from your personal area. Click "Login" at the top right of the screen, enter your login and password details then modify your profile.

Can I recover my Password if I forget it?

If you have forgotten your password, click on "Forgot Your Password?" and enter your e-mail address. The system will send you a new password in an automated e-mail.

Want to close your account?

If you want to close your account at dainese.com, simply send an e-mail to dainese.dstoreonline@fullycommerce.com and ask to close your account.

This does not automatically remove you from the dainese.com. newsletter To unsubscribe from the newsletter, you need to click on the relevant link in the newsletter itself.

What items can I purchase online from dainese.com?

Any of the items from the Dainese/AGV product lines that are available at the time of purchase.

Product availability

The site is updated every day and shows the availability of the products available at dainese.com.

If an item is “available” it can be purchased immediately once it has been added to your shopping cart. It the item can be “booked” you can still go ahead with your purchase. Once an order has been received (and within 72 hours of its receipt), Dainese will check the availability of the product, and, if available, will send it. If a product is no longer available, the order will be cancelled and the payment refunded.

I have ordered an item from dainese.com. When will it be sent?

Orders are processed from Monday to Thursday from 08.00 to 17.00 and on Fridays from 08.00 to 13.00 (CET). During these times, Dainese will process orders within 2 working days from the placement of the order by the customer.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer. 

Which courier service will deliver my order?

We use different couriers depending on market conditions.

The name of the courier service will be included in e-mail sent to you confirming shipment.

Where is the tracking number on my order?

When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your account so that you can monitor the progress of your delivery at any time on the courier's site.

I have received a discount coupon to use on DStoreonline. How do I use it?

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on “Apply Coupon” button and the cart will be automatically updated.

I'd like to place an order with DStoreonline, what are the methods of payment?

You can pay for orders using the methods shown on the website (Credit card, Paypal, Bank Transfer).

If I pay be credit card, when will the amount due be charged to my card?

When products are purchased by credit card, upon conclusion of the on-line transaction, the reference bank will authorise payment of the amount of the order only. The price of the Products purchased will be effectively debited from the Client's credit card only once Dainese has confirmed the order.

If the Client (a Customer Consumer) should exercise his right to withdraw, the Dainese shall order the bank to credit the amount to be refunded to the Client's credit card without delay and in compliance with the conditions laid down in Article 12 below. At no point of the purchase procedure is Dainese able to gain information on the Client's credit card; such data is sent by means of a protected, encrypted connection, directly to the website of the bank handling the transaction. Dainese shall not store this data in any computer archives. Under no circumstances, therefore, Dainese can be held liable for any fraudulent or undue use of credit cards by third parties, upon making payment for Products purchased from the Website. 

Can I pay by bank transfer?

Yes. If payment is to be made by bank transfer, the customer must specify the Swift and IBAN codes given in the confirmation of order, as well as the order number.

If payment is made by bank transfer, delivery times will be longer as we have to wait from 3 to 7 days for the funds to be cleared. Orders involving payment by bank transfer will only be dispatched once payment has been cleared.

Is there a Tax-free service?

No - Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

Do you deliver to anywhere in the world?

Dainese.com guarantees delivery of products bought from www.dainese.com to all the countries shown in the drop-down menu “Change country” on the bottom right of the screen.

Shipping costs

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.

Shipping times

All deliveries leave from our distribution centre in Vicenza, Italy.

Orders are processed from Monday to Thursday from 08.00 to 17.00 and on Friday from 08.00 to 13.00 (CET). On such days, Dainese will process orders within 2 working days from the placement of the order. Orders received over the weekend or on public holidays* will be processed the next working day.

*Italian public holidays are on:

- 1-6 January

- Easter and Easter Monday

- 25 April

- 1 May

- 2 June

- 15 August

- 1 November

- 8 December

- 24-25-26 December

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer. 

Delivery times

All deliveries leave from our distribution centre in Vicenza, Italy.

The BRT courier company will deliver within one/two working days to the main towns in Italy.

UPS will deliver within 2-3 working days in many areas of the Central Europe and 3-4 days for the Iberian peninsula, UK and Eastern Europe. Deliveries to Scandinavia and other remote locations will take about 5 days.

Orders for the USA, Canada and Japan will be delivered by Fedex in 5/6 days.

Orders for the rest of the world will be sent by DHL with an average delivery time of 72 hours.

Delivery times can be affected by bad weather, strikes or other unforeseen events which Dainese cannot predict.

Please note that:

Items cannot be sent to post box addresses
All deliveries must be signed for
If payment is made by bank transfer, delivery times will be longer as we have to wait from 3 to 7 days for the funds to be cleared. Orders involving payment by bank transfer will only be dispatched once payment has been cleared.
Delivery times can be affected by events beyond the control of Dainese such as bad weather, strikes or other unforeseen events.

How can I keep track of delivery?

As soon as your package is ready for shipping, you will be sent an e-mail which shows the courier's name and the tracking number.

How long is the Dainese product warranty?

All Dainese products are guaranteed for two years from date of purchase.

Which products are covered by the conventional Dainese warranty?

The complete list of products covered by the conventional Dainese warranty is:

 

COD MODEL  
1593933 CONTINENTAL-2 GORE-TEX® Jackets Gore-Tex®
1593953 TALOS GORE-TEX® Jackets Gore-Tex®
1593954 STRADON GORE-TEX® Jackets Gore-Tex®
2593955 ZIMA GORE-TEX® LADY Jackets Gore-Tex®
1593956 RIDDER GORE-TEX® Jackets Gore-Tex®
1593957 CONCORDE GORE-TEX® Jackets Gore-Tex®
1593958 CARVE MASTER GORE-TEX® Jackets Gore-Tex®
1593959 ICE EVO GORE-TEX® Jackets Gore-Tex®
1593960 CARVE MASTER GORE-TEX® CONFORMATO Jackets Gore-Tex®
1614039 NEW GALVESTONE GORE-TEX® Pants Gore-Tex®
2614039 NEW GALVESTONE GORE-TEX® LADY Pants Gore-Tex®
1614046 STREET TRACKER GORE-TEX® Pants Gore-Tex®
1614047 STREET TRACKER GORE-TEX® CONFORMATO Pants Gore-Tex®
1614050 TALOS GORE-TEX® Pants Gore-Tex®
1614051 LONTAN GORE-TEX® Pants Gore-Tex®
1614052 TRAVELGUARD GORE-TEX® Pants Gore-Tex®
1614053 CONVENT GORE-TEX® Pants Gore-Tex®
2614052 TRAVELGUARD GORE-TEX® LADY Pants Gore-Tex®
1614054 TRAVELGUARD GORE-TEX® CONFORMATO Pants Gore-Tex®
1875765 WAVE G1 Safety
1875766 WAVE G2 Safety
1875946 WAVE 1S AIR Safety
1875947 WAVE 11 AIR Safety
1875943 WAVE 12 AIR Safety
1875948 WAVE 13 AIR Safety
3879567 PERFORMANCE WAVE 2 Safety
3879568 PERFORMANCE WAVE 3 Safety
3879569 PERFORMANCE WAVE 4 Safety
1875952 PARASCHIENA WAVE 1S CON SCAPOLE Safety
1875953 PARASCHIENA WAVE 11 CON SCAPOLE Safety
1875941 PARASCHIENA WAVE 12 CON SCAPOLE Safety
1875954 PARASCHIENA WAVE 13 CON SCAPOLE Safety
3879591 PERFORMANCE WAVE 1 CON SCAPOLE Safety
3879592 PERFORMANCE WAVE 2 CON SCAPOLE Safety
3879593 PERFORMANCE WAVE 3 CON SCAPOLE Safety
3879594 PERFORMANCE WAVE 4 CON SCAPOLE Safety
1875942 THORAX PRO Safety
2875942 THORAX PRO LADY Safety
1875956 THORAX Safety
2875956 THORAX LADY Safety
1875957 THORAX WAVE PRO Safety
1875958 ARMOUR PRO Safety
1875973 JACKET WAVE PRO 1 Safety
1875959 JACKET WAVE PRO 2 Safety
1875974 JACKET WAVE PRO 3 Safety
1875975 JACKET W-T PRO 1 Safety
1875976 JACKET W-T PRO 2 Safety
1875977 JACKET W-T PRO 3 Safety
1875990 SHIELD AIR 7 LEVEL 2 Safety
1875991 SHIELD AIR 8 LEVEL 2 Safety
1875992 SHIELD AIR G1 LEVEL 2 Safety
1875993 SHIELD AIR G2 LEVEL 2 Safety
1876014 NEW BAP 2000/9 Safety
1876015 NEW BAP 2000/8 Safety
1876016 NEW BAP 2000/7 Safety
1876021 NEW BOY 5 Safety
1876023 HYBRID KNEE BRACE Safety
1876024 HYBRID IMPACT GUARD Safety
1876025 WAVE CHEST PRO Safety
1876042 MANIS 65 Safety
1876043 MANIS 55 Safety
1876031 MANIS 59 Safety
1876033 MANIS 49 Safety
1876034 MANIS 37 Safety
1876035 MANIS 29 Safety
1876037 GILET WAVE 1 Safety
1876038 GILET WAVE 2 Safety
1876039 GILET WAVE 3 Safety
1876040 CHEST L2 Safety
1876047 MANIS 55-T Safety
1876048 MANIS 59-T Safety
1876050 MANIS G1 Safety
1876051 MANIS G2 Safety
1876055 CITY GUARD Safety
1876059 KIT PROSHAPE KNEE Safety
1876060 LIGHT WAVE JACKET 1 Safety
1876053 LIGHT WAVE JACKET 2 Safety
1876061 LIGHT WAVE JACKET 3 Safety
1876062 MANIS JACKET 55 Safety
1876058 MANIS JACKET 59 Safety
1876063 MANIS JACKET 65 Safety

How can I activate the warranty of a motorcycle protection or GORE-TEX® item of clothing from the Dainese Motorbike line?

You will need to register with the website dainese.com or access your account, if already registered.

From your user profile, click on the "Conventional Warranty" tab and enter all data relating to the product for which you wish to activate the warranty. You can also upload a copy of your receipt of purchase.

 

What should I do if my Dainese product is not compliant?

Dainese must be informed of any non-conformity of Products purchased on-line (including non-conformity of a Product as a result of damages suffered during transport) within 2 (two) months of discovery (terms established by the Consumer Code); please do so by completing the ON-LINE RETURN form (available from the personal account or which can be requested by e-mailing dainese.dstoreonline@fullycommerce.com or downloaded from link). The Client must attach this when returning the non-compliant Product.

Dainese (or, in accordance with paragraph 12.4 below, the latter's foreign subsidiaries) will contact the Client to organise the courier collection of the non-compliant Product and handle the following stages on behalf of the Seller, at no expense to the Client, restoring the Product's conformity by repairing/replacing it or reducing the price accordingly, through to terminating the on-line sales contract and refunding the price paid.

The time required to repair or replace the Product will depend exclusively on the policies of the individual manufacturers. No damages can be claimed from the Seller or Dainese for any delays in making the repair or replacement.

For claims relating to products purchased from an official Dainese retailer or a website other than dainese.com, please contact the retailer/website where the purchase was made, directly.

 

 

I received my order but I wish to return it. What do I have to do?  

Registered Users: Within 30 (thirty) working days from receipt of the item, enter the “Return request” section of your account on dainese.com and click on “Request for a new return”.

Then fill in the mandatory fields:

1) Select the order and item/items you wish to return.
2) Reason for your return

Once all details have been filled in, the confirmation form showing the data summary and the possibility of entering any comments shall be displayed.

You will also receive a confirmation email with a pdf form to be inserted into the package to be returned.

Unregistered Users: Within 30 (thirty) working days from receipt of the item, access the “Return request” page using your order code and your email and enter your details as described for the registered users.

Do I have to pay for the return? 

Yes, by law the shipping expenses for the return of the item are to be paid by the Customer. 

(From all countries except the USA) Where do I have to send the return?

The address to send the return to is:

Dainese S.p.A. Via dell’Artigianato, n° 35 – 36060 Molvena (VI) ITALY

(Customers from the USA) Where do I have to send the return?

The address to send the return to is:

Dainese USA Inc. - 1001 Brioso Drive, 1st Floor, Costa Mesa, 92627, California (USA)

Which carrier can I use for my return?

To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. Dainese shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.

The item must be returned intact and carefully packaged in its original box, complete with every accessory.

Can I return an item bought from dainese.com to an authorized Dainese retailer?

The returns of goods bought from dainese.com cannot be returned to Dainese retailers but must be sent back in compliance with the above-mentioned instructions.

When shall I get my refund?  

Our warehouse shall check the returned items as soon as we receive the returned goods and a return file shall be opened. A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).

I need a different size from the one I ordered.  Can I ask for a change in size? 

We don’t change sizes.  The item in the wrong size must be returned and a new order must be placed.

 

How can I send my item for repair?

Items in need of repairs can be taken to our Authorised Retailers, or to our own Dainese D-Stores (hereinafter together called "Points of Sale").

To know the location of the Point of Sale closest to you visit the "Store Locator" section of the www.dainese.com website.

The Point of Sale will initiate a repair procedure and, after the necessary technical assessment carried out by the Dainese Technical Support Centre, it will, if required, send the item directly to Dainese, keeping you updated on any possible repairs required, estimated costs, and time scales.

What types of warranties cover Dainese products? 

There are two types of warranties:

The legal conformity warranty, pursuant to Directive 44/99/EC and Legislative Decree 206/2005, which applies to all Dainese products purchased by the consumer, lasts for 2 years from the date of purchase, and is provided by the Point of Sale that has actually sold the product.

The conventional warranty provided by Dainese as product manufacturer applies to some specific Dainese products, better detailed on the www.dainese.com. Its duration and extent are specific, and depend on the actual product.

What should I do if my item is defective or non-compliant?

First of all, it will be necessary to assess if there really is an actual defect or non conformity in the product and/or the materials used, or if the cause of the problem is improper use, failure to comply with the indications of the Information Note, normal wear and tear, or any other conditions generally not covered by the warranty.

For a technical assessment contact a Point of Sale, who will in turn directly contact the Dainese Technical Support Centre. 

If the technical assessment points to an actual defect/non conformity in the product, and the product is still under warranty, depending on the extent of the problem, the item will be repaired or replaced.

In order to take advantage of the warranty, proof of purchase (receipt, or other similar document) must be presented to the Point of Sale together with the item being returned.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

If, on the other hand, the technical assessment shows the absence of any defects or non conformities, or if the warranty has expired, the standard repair procedure for items not covered by a warranty shall apply. 

Can I ask for a replacement without having to send the item back to you?

For some types of replacements, it is possible to avoid sending the items back to us. 

In this case, simply ask the Point of Sale for a replacement. If a replacement item is not immediately available, the Point of Sale will order it from Dainese. 

If the repair requires the direct intervention of the Dainese Technical Support Centre, the Point of Sale will take care of sending the item to the Centre using the standard item repair procedure described below.

My Dainese product got damaged following an incident or other similar traumatic event, what can I do?

The repair of the item depends on the extent of the damage suffered.

For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre.

If it seems possible to repair the item, the Dainese Technical Support Centre will produce an estimate for the repair. Once this has been accepted by you, the Point of Sale will send the item directly to the Dainese Technical Support Centre. 

If, after a more in-depth assessment, it is concluded that the item cannot be repaired, or that the repair is not economically viable, no repair will be made and the item will be returned to the Point of Sale, who will be debited any shipping costs. Depending on your agreements with the Point of Sale, you may be asked to cover these costs.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

I have an item that is showing normal wear and tear damage, what should I do?

The repair of the item depends on the extent of the wear and tear damage.

For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre.

If it seems possible to repair the item, the Dainese Technical Support Centre will produce an estimate for the repair. Once this has been accepted by you, the Point of Sale will send the item directly to the Dainese Technical Support Centre. 

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed. 

I have a very old item. Is it still possible to repair it?

In case of very old items, it may be possible that Dainese will no longer have the original components to complete the repair. It is however possible to evaluate alternative solutions that may still be effective both on an aesthetic level and, most of all, on a functional point of view.

For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre.

Only if the remote assessment indicates that the repair may be possible in spite of the age of the item, the standard repair procedure described above will be initiated.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

What are the average repair times?

We can only estimate average repair times for items within the European Community, as for the rest of the world there are too many unpredictable factors.

After saying that, barring unforeseen circumstances, in case of shipments from the EU, the item will reach the Dainese Technical Support Centre within 3 working days: 

In case of warranty repair, to which priority is given, the average repair time is approximately 10 working days;
In case of repair not covered by a warranty, the average repair time is approximately 20 working days.

To these, it will be necessary to add the time required for shipping the item back.

 

I could not find an answer to my query, how can I contact you?

Dainese offers to his customers a dedicated communication channel at the following e-mail address: customercare@dainese.com

We remind you that the Dainese Technical Support Centre is closed during Italian national and religious holidays, over the Christmas period, and during the summer holidays, which normally coincide with the month of August of each year.

Points of Sales are always promptly informed on the exact dates when the Dainese Technical Support Centre is closed. 

FOR GENERAL INFORMATION ABOUT MARKETING, SALES, AFTER-SALES, RESEARCH AND DEVELOPMENT, STORES, PRODUCTS

USE OUR CONTACT FORM

 

OR WRITE TO US AT: info@dainese.com

DO YOU NEED INFORMATION ABOUT AN ORDER MADE THROUGH DSTOREONLINE?

CALL US FROM MONDAY TO FRIDAY BETWEEN 9.00 A.M. AND 9.00 P.M. (ITALY)

SATURDAY FROM 9.00 A.M. TO 2.00 P.M. (ITALY)

 

+39 011 2272014
OR WRITE TO US AT: dainese.dstoreonline@fullycommerce.com

 

CUSTOMER SERVICE AVAILABLE IN ENGLISH, FRENCH, ITALIAN, GERMAN, SPANISH.

 

UNTIL 23rd DECEMBER 2014
MONDAY TO FRIDAY FROM 9.00 TO 21.00 (ITALY) / SATURDAY FROM 9.00 TO 14.00 (ITALY)

 

24th DECEMBER: FROM 9.00 TO 15.00 (ITALY)

 

TOTAL CLOSURE ON 25th, 26th, 27th, 28th DECEMBER 2014 AND 1st JANUARY 2015

 

29th/30th DECEMBER: FROM 9.00 TO 18.00 (ITALY)

 

31st DECEMBER: FROM 9.00 TO 15.00 (ITALY)

 

FROM 2nd TO 6th JANUARY 2015:
MONDAY TO FRIDAY FROM 9.00 TO 18.00 (ITALY) / SATURDAY FROM 9.00 TO 14.00 (ITALY)

 

FROM 7th JANUARY USUAL OPENING TIMES RESUME

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